TCP/IP DHCP DNS WINS Microsoft OS IT Support Analytical And Problem Solving Skills Wr   Requirement id 74834 Job title Consultant Job location in Atlanta, GA Skills required TCP/IP, DHCP, DNS, WINS Microsoft OS IT Support Analytical Open Date 29-Oct-2018 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: TCP/IP, DHCP, DNS, WINS Microsoft OS IT Support Analytical Start Date :11/16/2018 End Date :05/15/2019 Submission Deadline :11/07/2018 Description : Job Summary: The role of the IT Support Specialist is to assist customers who are experiencing any procedural or operating difficulty with the use DECAL equipment and industry standard IT applications, products, or services. Complex and/or high priority problems are escalated to specialized support groups for resolution when needed, but the IT Support Specialist 2 is responsible to ensure that an effective solution is provided to the user. Essential Duties and Responsibilities: Includes the following. Other duties may be assigned. Please list Responsibilities 1 Provides technical assistance and support for incoming queries and issues related to agency computer systems, software (e.g. Windows 7-10, Office Suite, various browsers), and hardware from users. Provides assistance in person, over the phone, by remote control, walk-ins, and desk side. Assist users with information security and privacy questions, provides direction for correct course of action. Supports and responds to 750 users problems and 2400 devices in a timely fashion, demonstrating courtesy and respect with customers to ensure complete problem resolution and satisfaction through appropriate follow-up. Tracks all user incidents in the agency tracking system. 2 Distributes and reviews user equipment as required, updates inventory asset management systems with assigned equipment. Ensures equipment is clean, up to date and operational. Provides installation and assistance for laptops, desktops, printers, scanners, cell phones, air cards, and other assigned peripherals. 3 Troubleshoots desktop and network printing problems for various vendor printing devices. Resolves issues submitted from the help desk Telecom admin; escalates issues to the Systems Administrator when necessary. Places support calls through online problem tracking system for each vendors printers/copiers to include HP, Dell, Canon, Gordon, Verizon, Lenovo, and others. Tracks problems in tracking system, ensuring vendor support and follows through until problem is rectified. 4 Understanding and operational knowledge of Windows Operating Systems and applications, security software, Microsoft Office applications, various browsers, Go To Meeting, and agency applications. 5 Provides assistance to users on various vendor wireless networks. Understanding of home wireless networks and router setups. Supports telecommunication devices and services. 6 Ascertains IT problems and assists with difficult trends for reporting to IT management at weekly meetings or when required 7 May be asked to train users on use of IT hardware and software (e.g.: laptops, portable printers, login, GroupWise Email, etc.). Create user support documentation and instructions for users. 8 Image systems with proper OS and application build on desktop and laptop computers. Support agency proprietary client and web applications in use by agency programs. 9 Provides support and training to end users and any other IT support specialist. 10 Other duties as assigned. 11 Must be able to multi-task, prioritize problems, and manage time to ensure timely resolution of responsibilities. The individual will work in a team environment and has responsibility for IT support tickets and demonstrates an ability to communicate with agency personnel beyond providing and receiving instructions. Can coincide with other co-workers or peers without exhibiting behavioral   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 74834 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), TCP/IP job openings in Atlanta, GA Jobs List Sr Security Engineer - 48386 Create date: 10-Jun-2019 Description: Basic Qualifications: •4+ years hands-on experience working with CyberArk suite of Privileged Account Management solutions •CyberArk Certification (CCDE) •Strong Active Directory and LDAP experience •Familiarity with network devices and architecture •Understanding of user acce.... (This job is for - TCP IP IAM Jobs in GA Atlanta Engineer - (in Atlanta, GA)) Technical Support - 53864 Create date: 08-Aug-2018 Start Date :09/02/2018 End Date :08/31/2019 Submission Deadline :08/17/2018 Client Info : GaDECAL JOB DESCRIPTION Working Job Title: IT Support Specialist Division: Information Technology Job Summary: The role of the IT Support .... 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