Telecommunications Service Management System Analyst (Jobs in Richmond, VA)   Requirement id 142523 Job title Analyst Job location in Richmond, VA Skills required Information Technology, IT Support, Telecommunications, Service Management System Open Date 28-Jul-2023 Close Date Job type Contract Duration 11 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Information Technology, IT Support, Telecommunications, Service Management System Hybrid Start date :08/14/2023 End Date :06/30/2024 Submission deadline :8/2/2023 Client Info :VDH Description : ------------------------------------------------------ **local Richmond, VA candidates needed due to onsite requirement - at least 3 days/wk onsite *please do not submit candidates who were submitted to 715116 VDH Technical Support VDH has determined that there is a need for regional IT Support throughout the Commonwealth to assist with information technology needs and telecommunication projects. The position will report to the Office of Information Managements IT Operations Center and will perform various tasks to help direct IT requests through the appropriate channels, communicate the IT telecommunication needs of their assigned regions, and will be the voice of their assigned region. Skills and Qualifications Critical thinking and problem solving Customer focus Planning Process improvement Verbal and written communication Telecommunications knowledge Technical understanding Technical zeal Attention to detail. Independence Functional and technical skills Dealing with complexity Decision making Operating systems Cloud computing skills Adaptability and the ability to master new technologies quickly. Required Qualifications: Associate degree in computer science, telecommunications, information technology, or similar field preferred work experience may meet this requirement in lieu of a degree at the hiring managers discretion. Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management. 3-4 years experience as a telecommunications specialist, IT support, or similar Daily Duties Includes but not limited to: Establishes communications systems by programming voice and data telecommunications network circuits and equipment. Communicate needs of the region to the IT Operations Center. Demonstrate servant leadership through collaborative strategic and tactical planning to achieve holistic goals of the IT Operations Center. Direct users to the appropriate source of help based on needs. Respond to requests of the assigned region for IT Support in the VDH IT Service Portal. Advise users on how to use technology or what technology exists to meet their business needs or communicates those needs to the IT Operations Center for advice. Provides coordination and assistance with Asset Management, PC Refresh, Phone System Issues, Printer Refreshes, etc. Inventories and prioritizes network and equipment repairs. Establishes voice and data networks by programming features, establishing interfaces and integrations, following industry standards, and activating remote access tools. Verifies service by testing and re-programming circuits, equipment, and alarms; identifying and correcting problems; and conferring with engineers. Communicates new technologies, opportunities, events, changes, policies, best practices and procedures to the assigned region. Documents network by recording configuration diagrams and programming. Analyzes network performance and prepares and presents reports based on that analysis. Maintains network by troubleshooting and repairing outages, testing network back-up procedures, and updating documentation. Entering requests into TEBS and coordinating telecom replacement, moves, and help troubleshoot issues, and find solutions for   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 142523 while calling.   Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14), Information Technology job openings in Richmond, VA Jobs List VITA - IT Security Architect 3 - 6 Mo C-H (789914) Create date: 26-Jan-2026 Start date : 02/23/2026 End Date : 04/30/2026 Submission deadline : 01/30/2026 Client Info : VITA Note: * Agency Interview Type : Web Cam Interview Only * Role is 100% remote however if selected candidates will be required to attend monthly meetings onsite in Richmond. For this reas.... 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