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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Tracking Customer Service Orientation Work Independently And Perform Job With Minim
 
Requirement id 107573
Job title Consultant
Job location in Des Moines, IA
Skills required Customer Service Skills, Data Validation, Tracking, Customer Service Orientation Work Indepe
Open Date 18-Jun-2020
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type Face to Face interview
Apply
   Email Recruiter: coolsoft
Job Description Consultant: Customer Service Skills, Data Validation, Tracking, Customer Service Orientation Work Indepe

Start Date :7/6/2020
End Date :7/7/2021
Submission Deadline:6/23/2020

Client Info:IDPH-Information Management: Department of Public Health

Agency Interview Type:Web Cam Interview Only

NOTE:

* ONLY SUBMIT CANDIDATES WHO ARE CLEARED and WILLING TO WORK ON LOCATION.
* WEB INTERVIEWS WILL BE CONDUCTED ON JUNE 24th and 25th.

Description:

The Iowa Department of Public Health is seeking a candidate to enter data into the AMANDA application. This candidate will be reviewing and entering data for approx. 20,000 plumbing renewal applications as well as providing phone support and troubleshooting the online line licensing system, Amanda, for the States Plumbing, Mechanical, and Lead licensing bureau.


The candidate will need to be able to quickly learn the AMANDA application and its functionality, need to work with minimal oversight, and possess a strong background in data entry and phone support.

The candidate will be the first point of contact to the public needing assistance using and/or troubleshooting the online licensing system, as well as general licensing questions. In addition to assisting the public with troubleshooting the online system, the candidate will also need to understand, and be able to effectively communicate, the general rules, regulations, and procedures regarding licensing requirements.

The position will also entail some administrative duties, such as processing and sending mail, entering license applications into the database, and processing payment transactions. The candidate will need to be flexible and can juggle different duties and tasks from day to day. The ability to go smoothly from one task to another, back again, will be crucial to effectively perform the necessary duties for this position.


Keys:
1. Prior experience using database management software with the ability to troubleshoot technical issues related to database management software and web-based services in person and over the phone.
2. Experience entering and validating large volumes of data into an existing application
3. Customer Service focused with the ability to remain calm in a demanding environment.
4. Experience with call tracking procedures.
5. Experience working independently in a data entry role with minimal supervision.
6. Skilled in basic Microsoft Office Products, various internet browsers, and Windows 10 software.
7. Basic administrative skills, such a working with mail, data entry, and working with money transactions. Able to work efficiently under pressure and meet deadlines. Ability to juggle multiple tasks.
8. Detail oriented problem solver with excellent time management skills who is adept to the application of technology to task.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 107573 while calling.
 
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(Consultant: Customer Service Skills, Data Validation, Tracking, Customer Service Orientation Work Indepe in Des Moines, IA)
     
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