Troubleshoot ITIL ServiceNow HTML SDLC Waterfall Methodologies SLAs Architect (J   Requirement id 97944 Job title Architect Job location in Washington, DC Skills required Operational Support Models For Distributed Applications, Troubleshoot, IT Help Desk, ITIL ServiceNow HTML SDLC Waterfall Meth Open Date 18-Sep-2019 Close Date Job type Contract Duration 7 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Architect: Operational Support Models For Distributed Applications, Troubleshoot, IT Help Desk, ITIL ServiceNow HTML SDLC Waterfall Meth Description: Position: Service Now Architect Location: Washington, DC (metro accessible) Duration: Multi Year Contract (long term) Perform architectural responsibilities and requirements gathering with business stakeholders Technical Lead for the IMF ServiceNow platform Operational Support o Perform daily operational and support tasks on the ServiceNow platform o Troubleshoot and resolve reported incidents and defects in Funds ServiceNow instance o Provide rotational off-hour support as required to address production issues Configuration & Implementation of new features and services o Configure ServiceNow to meet customer requirements and enhancement requests o Create knowledge articles and documentation for IT HelpDesk and knowledge sharing o Create ad-hoc reports and dashboards o Follow change and release management process to deploy update sets to production during off-hours Research ServiceNow capabilities and integration with other systems for future potential enhancements Preferred Experience and Skills Advanced level knowledge in ITIL processes (incident, problem, change, CMDB, service request) 3+ years experience with ServiceNow. ServiceNow Administrators certification course highly desired Functional understanding of IT Operations & Infrastructure Support such as Service Desk, SDLC, SLAs, server platforms, client server & web based applications, virtualization & clustering, and SaaS/Cloud Service Experience in tools administration and application development with Java or HTML Experience with SDLC agile and waterfall methodologies ITIL Foundations certification a plus Demonstrated ability to work independently and plan and effectively establish priorities among competing demands under tight deadlines.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 97944 while calling.   Other jobs in DC: Washington (6),    Operational Support Models For Distributed Applications job openings in other states Jobs List 205 - Data Admin / Process Analyst - Expert - 55481 Create date: 11-Nov-2019 Candidate must be our W2 Employee We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens Job Description : Job Description: The EDM System Administrator would be part of the EDM Platform team that provides administration and operational support for a wide range of products across the Enterprise Data Man.... (This job is for - Linux Jobs in IL Northbrook Analyst - (in Northbrook, IL))     (Architect: Operational Support Models For Distributed Applications, Troubleshoot, IT Help Desk, ITIL ServiceNow HTML SDLC Waterfall Meth in Washington, DC)

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