Troubleshoot End User Support Application Maintenance Testing Skills Interpersonal   Requirement id 114739 Job title Analyst Job location in Bismark, ND Skills required ServiceNow Modules, Troubleshoot, IT Application Development, End User Support Application Maintenance Open Date 05-Mar-2021 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: ServiceNow Modules, Troubleshoot, IT Application Development, End User Support Application Maintenance start date:04/12/2021 End date:10/12/2021 submission deadline:3/22/2021 Note: * Position will be remote and Interviews will be virtual Description: we are looking to contract with a vendor to provide trained, established, experienced IT Professionals, with current and progressive work experience in the following job roles and roles /responsibilities to assist in meeting the increased demand and workload in Department of Human services application - my Avatar. Current and progressive work experience in the following technology is required: • Monitor end user support tickets received through the state Service Now System and or EHR Support Email. • Troubleshoot, document and respond to IT application related end user requests for assistance within appropriate time frame to resolve any issues and ensure applications are working properly. • Complete security requests for new users or changes to existing users received through the Work Management system (WMS). • Maintain View and User roles within my Avatar. • Ensure accuracy of user accounts. • Provide application and end user support, application maintenance, and vendor liaison activities for primary IT applications used by Field Services. These applications include but not limited to My Avatar, Computrition, Order Connect, Provider Connect, Harvest Labs, and other interfaced systems, and Workforce (Time and Attendance; Advanced Scheduler). • Research and or escalate more difficult inquiries or system bugs to Vendor and work with staff and or application vendor to resolve escalated issues. • Communicate progress, changes, and status of requests with appropriate departments and supervisor to maintain understanding of timeline and availability of new functionality. • Develop documentation and provide training to educate users on new features or enhancements. • Maintain dictionary values, configuration changes, and update registry and security settings. • Assist with testing of application changes, enhancements, and upgrades. • Complete system and UAT testing of application upgrades and enhancements to ensure applications continue to function as expected. • Collaborate with end users and assigned developer for problem resolution throughout the testing phases to translate and clarify understanding. The following skills sets are required: • Primary Skills Set: o Experience in working with and maintaining Electronic Health Record (EHR) software, familiarity with the Net smart my Avatar and NextGen software highly desirable. o Proven testing skills experience. o Strong debugging and troubleshooting skills to refine computer software to produce the required product. o Strong interpersonal and communication skills with written and verbal English language proficiency. o Good time management skills o Ability to work independently with minimal supervision o Ability to coordinate closely with IT management, team members and Agency personnel.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 114739 while calling.   Other jobs in ND:    ServiceNow Modules job openings in other states Jobs List Programmer 3/PR3 - 63217 Create date: 28-Jun-2019 start date:7/29/2019 End date:6//30/2019 submission deadline: Monday 7/8 @ 10AM Note : * An experienced Service Now Developer is requested from July 29, 2019 – June 30, 2020(1840hours). The engagement will be extended from July 29, 2019 through June 30, 2020(with a strong opportunity for continuation). .... 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