Troubleshoot Microsoft Office 365 SCCM Microsoft Productivity Software Microsoft Te   Requirement id 117696 Job title Consultant Job location in Madison, WI Skills required User Documentation, Troubleshoot, Resolve Computer Problems, Microsoft Office 365 SCCM Microsoft Prod Open Date 02-Jul-2021 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: User Documentation, Troubleshoot, Resolve Computer Problems, Microsoft Office 365 SCCM Microsoft Prod start date:8/2/2021 End date:08/02/2022 submission deadline:07/14/2021 by 8:00 A.M. CT client info : ETF – Employee Trust Funds (ETF) Note: * Interview Process: MS Teams.Interviews will be held on 7/21-22. * Duration: 1 year likely to extend * Local candidates or willing to relocate at the candidates expense. Hybrid work option. * Most likely the majority will be remote but will need to be able to work onsite occasionally. Description: Under the general supervision of the IT Solutions Center Section (ITSC) Supervisor and the guidance of the ITSC Lead, this position uses a proactive, process-oriented, customer focused approach and assists in growing the use of technology throughout the agency. This position is responsible for providing support to staff by providing direction, answers, and resolutions to a full range of IS questions and problems reported to the IT Solution Center as well as supporting the agencys user-focused technologies. This position supports user experience, actively engages in the technology lifecycle process, and provides high-level service operation skills. The user experience duties consist of providing innovation and research of technologies, follow through of technology integration (training/use of technology), and expertise to support strategic and business unit initiatives. The technology lifecycle support process helps guide the process and provides product ownership duties for the agency. The high-level service operation activities include providing and maintaining ITIL-based frameworks around Problem, Incident, and Request fulfillment processes and procedures. This role uses insight and analysis of service support functions and service tickets to assist the IT Solution Center to a more proactive and mature environment. This position provides technical assistance in the support, preparation, and implementation of desktop supported services, customer systems, and hardware tools. This position will partner with technology and business experts, the Office of Enterprise Initiatives, ETF business analysts, and end users to plan, and coordinate ITs end-user service delivery efforts. This position is a liaison between business users and technical staff to facilitate solutions to problems. The incumbent proactively assists the Service Support Lead to develop business user how-to instructions, training, and service portals. Top Desired Skills: • Ability to develop user documentation and perform training. • Ability to assist in identifying training needs. • Ability to identify, manage, troubleshoot, and resolve problems. • Knowledge of Microsoft Active Directory • Knowledge of Microsoft Office 365 • Knowledge of Microsoft Teams • Knowledge of Mobile Device performance monitoring and tuning techniques (Preferred Skill) • Advanced problem resolution skills, with a knowledge of Problem Management processes and procedures • Knowledge of image deployment via Desktop Management Tools (SCCM) • Knowledge of Microsoft Productivity suite of tools Nice to Have: • Ability to assist in identifying training needs. • Knowledge of Microsoft Active Directory • Knowledge of Mobile Device performance monitoring and tuning techniques • Advanced problem resolution skills, with a knowledge of Problem Management processes and procedures   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 117696 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), User Documentation job openings in Madison, WI Jobs List Desktop Support IV -134461-Rebid Create date: 27-Aug-2024 No of Submissions : 1 start date : 09/09/2024 End date : 06/30/2025 submission deadline : 8/29/24 at 4:00PM CST. client info : ETF Note: * Interview Process: MS Teams with Video & Audio on, 1-2 rounds * Duration: 6/30/25, likely to extend * Onsite or Remote:.... (This job is for - Troubleshoot Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support IV -111389-SP Create date: 09-Nov-2022 Start date : 12/19/2022 End Date : 06/30/2023 Submission deadline :11/16/22 @ 4:00PM CST Client Info :ETF Note : * Interview Process: MS Teams with Video & Audio on, 1-2 rounds * Duration: 6/30/23, likely to extend * Onsite or Remote: Must be local to WI or willing to r.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support IV - 105725 -SP Create date: 15-Jun-2022 Start date : 07/11/2022 End Date : At least 1 Years from projected start date Submission deadline : 6/22/22 @ 4:00PM CST Client Info : ETF Note : * Interview Process: MS Teams with Video & Audio on, 1-2 rounds * Duration: 1 year likely to extend. * Preferred local/live .... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support IV - 103209 - SP Create date: 20-Apr-2022 start date:5/23/2022 End date:At least 1 Years from projected start date submission deadline:4/27/22 @ 4:00PM CST. client info : ETF Description: Under the general supervision of the IT Solutions Center Section (ITSC) Supervisor and the guidance .... (This job is for - Troubleshoot Jobs in WI Madison Consultant - (in Madison, WI)) Systems Analyst1 - WISCJP00016281 Create date: 22-Oct-2019 Start Date :11/18/2019 End Date :06/30/2020 Submission Deadline :8:00 a.m. CT on Monday, October 28th, 2019 Client Info: DOT - Division of Business Management (DBM) Description : Understands business objectives and problems, identifies alternative solutions, performs feasibility stu.... (This job is for - TrainingMS Excel Jobs in WI Madison Analyst - (in Madison, WI))    User Documentation job openings in other states Jobs List NCDOT - Technical Specialist- Junior (759275) Create date: 18-Mar-2025 Hybrid Start date : 06/14/2025 End Date : 06/26/2026 Submission deadline : 03/24/2025 Client Info : NCDOT Note: * Agency Interview Type: In Person Only Description : **The candidate will be allowed to work remotely until all staff return to site. At that p.... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC)) NCDOT - Project Manager Expert (730960) Create date: 03-May-2024 Remote No of Submissions : 2 start date :05/27/2024 End date :05/26/2025 submission deadline : 05/09/2024 client info : NCDOT Description : This is a remote position. The candidate must reside in the United States. If a reside.... (This job is for - Project Manager Jobs in NC Raleigh Expert - (in Raleigh, NC)) VDOT Technical Writer 4 (732818) Create date: 03-Apr-2024 Hybrid start date :04/15/2024 End date :06/30/2024 submission deadline :4/8/2024 client info :VDOT Description : *Local Richmond, VA candidates please *Candidate must be willing and able to interview onsite, NO exceptinos *C.... (This job is for - job Jobs in VA Richmond Consultant - (in Richmond, VA)) NCWTCC - Service Support Analyst- Junior (699626) Create date: 02-Dec-2022 Onsite Start date :01/03/2023 End Date :02/03/2023 Submission deadline :12/08/2022 Client Info :WTCC Description : --------------------------------------------- Job Summary This position is responsible for troubleshooting, maintaining, and provisioning of Wake Technical Com.... (This job is for - ITIL Jobs in NC Raleigh Analyst - (in Raleigh, NC)) Business Analyst - Level 2 - Technical Business Analyst Create date: 26-Jul-2022 start date:6/1/2022 End date:06/01/2024 submission deadline:08/01/2022 client info : CT CJIS Note: * Position Location: On Site * Candidate Must Be Local Description: The Criminal Justice Information System (CJIS) Govern.... (This job is for - job Jobs in CT Hartford Analyst - (in Hartford, CT))     (Consultant: User Documentation, Troubleshoot, Resolve Computer Problems, Microsoft Office 365 SCCM Microsoft Prod in Madison, WI)

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