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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Troubleshoot Testing Documentation Consultant
(Jobs in Menands, NY)
 
Requirement id 116375
Job title Consultant
Job location in Menands, NY
Skills required Troubleshoot, Testing, Documentation,
Open Date 29-Apr-2021
Close Date
Job type Contract
Duration 24 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Consultant: Troubleshoot, Testing, Documentation,

Description:

Day-to-Day Tasks include, but not limited to:

Provide hands on technical customer support.
Identifying customer needs, abilities, and limitations in implementing data exchange.
Troubleshoot and diagnose hardware and software issues occurring among existing and new data exchange partners.
Provide step by step instruction for solution of end user issues.
Identifying root cause of error and delay and taking steps to mitigate future occurrence.
Review of system, application, and network access logs of Windows based systems to identify errors.
Prepare documentation to educate technical and non-technical end users on transport onboarding steps.
Prepare documentation to document troubleshooting process flows and escalation pathways.
Document interactions with clients for later evaluation of service delivery activities.
Communicate effectively with both end users and other technical staff; consults and collaborates with developers, project managers and other technical staff to resolve complex technical issues.
Perform detailed testing duties including documentation to ensure software builds for UPHN software and interfaces performs as expected.

Preferred Qualifications:

Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.
36-60 Months-Candidate is able to work independently, without assistance.

Mandatory Qualifications:

48 months experience perform testing duties including development of test scripts, creation of test data, execution of tests and documentation of results to ensure software meets quality standards.
48 months experience troubleshooting and diagnosing hardware and software issues occurring among clients.
48 months experience providing technical customer support, identifying customer needs, abilities, and limitations.
48 months working in a federal, state, or local government setting.
48 months reviewing application and network access logs of Windows based systems to identify errors.
Bachelors degree in computer science, computer engineering, information technology or public health
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 116375 while calling.
 
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