Troubleshoot Testing Documentation Consultant (Jobs in Menands, NY)   Requirement id 116375 Job title Consultant Job location in Menands, NY Skills required Troubleshoot, Testing, Documentation, Open Date 29-Apr-2021 Close Date Job type Contract Duration 24 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Troubleshoot, Testing, Documentation, Description: Day-to-Day Tasks include, but not limited to: Provide hands on technical customer support. Identifying customer needs, abilities, and limitations in implementing data exchange. Troubleshoot and diagnose hardware and software issues occurring among existing and new data exchange partners. Provide step by step instruction for solution of end user issues. Identifying root cause of error and delay and taking steps to mitigate future occurrence. Review of system, application, and network access logs of Windows based systems to identify errors. Prepare documentation to educate technical and non-technical end users on transport onboarding steps. Prepare documentation to document troubleshooting process flows and escalation pathways. Document interactions with clients for later evaluation of service delivery activities. Communicate effectively with both end users and other technical staff; consults and collaborates with developers, project managers and other technical staff to resolve complex technical issues. Perform detailed testing duties including documentation to ensure software builds for UPHN software and interfaces performs as expected. Preferred Qualifications: Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer. 36-60 Months-Candidate is able to work independently, without assistance. Mandatory Qualifications: 48 months experience perform testing duties including development of test scripts, creation of test data, execution of tests and documentation of results to ensure software meets quality standards. 48 months experience troubleshooting and diagnosing hardware and software issues occurring among clients. 48 months experience providing technical customer support, identifying customer needs, abilities, and limitations. 48 months working in a federal, state, or local government setting. 48 months reviewing application and network access logs of Windows based systems to identify errors. Bachelors degree in computer science, computer engineering, information technology or public health   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 116375 while calling.   Other jobs in NY: Albany (4), Bethpage (6), BUFALLO (1), Buffalo (6), Commack (4), Commack Long (1), Jericho (5), Long Island (4), Long Island City (2), Manhattan (5), Midtown NYC (1), New York (41), New York City (8), NYC (2),    Troubleshoot job openings in other states Jobs List Information Systems Architect - Advanced- 14260 Create date: 27-Oct-2026 Start date : 11/30/2026 End Date : 12 Months from projected start date Submission deadline :11/3/2026 5:00:00 PM Client Info : SCCOURTS Note: *Interview Process: 2 rounds, virtual *Work Location: Role is 100% remote *Candidate location: Candidate must currently reside in Eastern .... 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