Troubleshoot Consultant (Jobs in Golden, CO)   Requirement id 135551 Job title Consultant Job location in Golden, CO Skills required Helpdesk Support, Oral And Written Communication, Troubleshoot, Open Date 04-Aug-2022 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Helpdesk Support, Oral And Written Communication, Troubleshoot, start date:8/22/2022 End date:08/23/2023 submission deadline:08/15/2022 client info : CO DOT Note: * Position Location: On Site * Candidate must be local. Description: The purpose of this Help Desk position is to provide a proactive response and resolution to any problems or incidents discovered while monitoring the ITS fiber network, roadside devices and software applications or working with construction project teams. The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or email. We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software. Responsibilities for Help Desk Technician Manage Help Desk tickets in a timely manner Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved Document customer interactions Resolve customer reported issues Escalate unresolved issues to the next Tier Install, make changes and repair computer hardware and software Monitor and respond quickly to incoming requests related to IT issues. Maintain computer systems and act as support if any system goes down. Assist with onboarding and offboarding of new or outgoing users. Install, configure, maintain and upgrade PC software. Qualifications for Help Desk Technician : Experience working in a help desk environment Flexibility to work a variety of shifts with minimal notice Must have reliable transportation Must be able to pass a background check Proficiency with Windows, Linux, and IOS computers Excellent oral and written communication skills Detail oriented and highly organized to keep tickets in order Ability to remain calm and professional in stressful situations Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise. Motivated to learn and troubleshoot new devices and systems in a fast moving IT environment Understanding and appreciation for information security within systems and user devices. Ability to demonstrate initiative, independence and reliability to complete tasks with little or no supervision, if necessary Familiarity with ticketing systems, preferably Manage Engine, is not a requirement - but is a plus.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 135551 while calling.   Other jobs in CO: Denver (5), Fort Collins (1),    Helpdesk Support job openings in other states Jobs List IA-DOM-DoIT-HDS3-IBHRS (760884) Create date: 03-Apr-2025 Onsite Start date : 04/21/2025 End Date : 06/30/2025 Submission deadline : 4/8/2025 Client Info : DHS-BNS: Department of Human Services Note: * Agency Interview Type: Either Web Cam or In Person Interview * The Iowa Department of Health and Human Services (“Customer”) seek.... 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(This job is for - Business Analyst Jobs in NJ Trenton Consultant - (in Trenton, NJ))    Helpdesk Support job openings in CO Jobs List Help Desk Support II - EGB 2018-4705 E Create date: 23-Jan-2020 start date:02/03/2020 End date:06/30/2020 submission deadline: 01/25/2020 Note: * This is NOT a help desk position. client info : OIT Description: Identity and Access Management Administrator II The Governors Office of Informa.... (This job is for - job Jobs in CO Denver Consultant - (in Denver, CO)) Help Desk SupportI - FR75135 Create date: 19-Nov-2019 start date:11/19/2019 End date:03/25/2020 submission deadline: 11/19/2019 client info : OIT Description: Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and pers.... 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