Troubleshoot Esigning Complex Software Solutions Telecom Experience Ticketing Syste   Requirement id 99289 Job title Specialist Job location in New Castle, DE Skills required Remote Support, Diagnosis And Resolution, Troubleshoot, Esigning Complex Software Solutions Tele Open Date 22-Oct-2019 Close Date Job type Contract Duration 8 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Specialist: Remote Support, Diagnosis And Resolution, Troubleshoot, Esigning Complex Software Solutions Tele Start Date :10/28/2019 End Date :06/30/2020 Submission Dead Line :10/29/2019 Client Info :11-03-00: DTI- OPERATIONS OFFICE Description :This position is expected to be an ongoing role that is likely to renew for the foreseeable future. The primary function of this position is to resolve and/or manage issues over the phone. This position is a first shift position between 8am and 6:30pm (please note, this is the earliest and latest range. Shifts are changed occasionally) This position will be based in New Castle, DE, but could require occasional travel to Dover DE. Years of Relevant Experience: 2 to 4 years of helpdesk experience. Preferred Education: Network + Certification or demonstrated equivalent. Role Description: - 95 % Support, by phone. - Specialists perform basic troubleshooting of network connectivity and infrastructure issues. -Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues. - Basic troubleshooting of LAN/WAN issues -Must be familiar with basic network utility tools (ping, ipconfig, ect…) -Remote troubleshooting of desktop issues -Thorough documentation and (when necessary) escalation of all incident tickets, utilizing our Service Delivery Tool (Service Now) -Assess, report and communicate between all parties for problem resolution (including, but not limited to, field support deployment). - Proactive responsiveness to time sensitive issues. -Escalate complex issues as necessary -This is a diverse business process environment that requires independent critical thinking. The Support Specialist provides day to day help desk support for the customer base of the Department of Technology and Information (DTI). Responsible for the execution of DTI Service Desk problem, incident and request management policies and procedures. Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents. Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities. Responsible for reporting incident status and system outage notifications to customers, technical staff and applicable management entities. Responsible for logging incidents and problem resolution activities into a computerized tracking system. Responsible for contributing to a robust and accurate knowledge base repository. Responsible for providing hands-on PC and peripheral equipment troubleshooting, repair and installation support. Strong verbal skills are an absolute necessity.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 99289 while calling.   Other jobs in DE: Dover (1), Wilmington (3),         (Specialist: Remote Support, Diagnosis And Resolution, Troubleshoot, Esigning Complex Software Solutions Tele in New Castle, DE)

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