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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Troubleshoot MS OFFICE 365 Organizational Skills Specialist
(Jobs in Boston, MA)
 
Requirement id 146003
Job title Specialist
Job location in Boston, MA
Skills required Troubleshoot, Verbal Communication, Interpersonal Skills, MS OFFICE 365 Organizational Skills
Open Date 23-Feb-2024
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Specialist: Troubleshoot, Verbal Communication, Interpersonal Skills, MS OFFICE 365 Organizational Skills

start date :03-04-2024

submission deadline :3/1/2024

client info :Commonwealth of Massachusetts - Boston

Description :


The health profession eLicensing Help Desk Specialist will be responsible for assisting external customers (licensees) of the BHPL eLicensing application.

Guide customers through proper use of the vendor-managed licensing application(s)

Triage, troubleshoot, resolve, and escalate issues as necessary

Create and track help desk tickets
Provide high-level answers to general BHPL licensing process
questions

Handle help desk phone calls and respond to email requests

Provide level 1 help desk customer support to assist licensees using BHPL eLicensing application to apply for / renew health profession licenses
Triage incoming issues to determine appropriate actions (immediate resolution, escalation, etc.)

Utilize internal ticketing system
Communicate, and enforce system standards as necessary

Simulate and troubleshoot user problems

Train other state staff in operation of the Help Desk as needed

Ensure Help Desk phone is not left unattended

Stay well informed of all changes in systems and procedures to be able to inform and train Local Program staff on the changes

Participate in daily team standup

Perform other duties related to HPL eLicensing helpdesk.

LEASE REMEMBER THIS ROLE IS 100% on site BOSTON MA NO REMOTE

3+ years of experience working as a business application customer help desk specialist
Identify / troubleshoot / escalate / resolve issues

Excellent verbal communication skills

Excellent Telephone and interpersonal skills

Excellent organizational skills

Proficiency using Microsoft Project, Microsoft Office 365, Microsoft Teams and Atlassian JIRA

Analytical thinking skills

Strong follow-up skills

Ability to work effectively both as an individual and as a team member

Ability to get up to speed quickly
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 146003 while calling.
 
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(Specialist: Troubleshoot, Verbal Communication, Interpersonal Skills, MS OFFICE 365 Organizational Skills in Boston, MA)
     
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