Troubleshoot Self Motivated ITIL Analyst (Jobs in Columbus, OH)   Requirement id 66711 Job title Analyst Job location in Columbus, OH Skills required Troubleshoot, Customer Service, Communication Skills, Self Motivated ITIL Open Date 10-Jan-2018 Close Date Job type Contract Duration 3 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Troubleshoot, Customer Service, Communication Skills, Self Motivated ITIL Start Date :01/29/2018 End Date ;04/30/2018 Submission Deadline :01/15/2018 Description : Interviews: Onsite interviews required. Franklin County Data Center is seeking a seasoned Sr. Desktop Specialist Contractor possessing 3-5 years of experience with trouble shooting hardware, installing and supporting software and providing telephonic support. Professionalism, proven customer service and exceptional communication is required. ITIL and A+ certifications are preferred. This assignment is an onsite 40-hour/week assignment with a set schedule (likely M-F 8a-5p). Job Responsibilities: • Respond to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems. • Inspect personal computer equipment and prepares computer for delivery per requested configuration. • Install or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on users premises when needed. • Load specified software packages, as required. • Enter commands and observes system functions to verify correct system operation. • Provide instructions to customers on equipment, software and manuals. • Recommend or performs minor remedial actions in the course of performing other work. • Coordinate activities with Service Desk, Network Services, Server Team, or other information systems groups. • Provide timely and effective status updates in the ticket tracking system, to managers, to customers and others. • Refer major hardware repair and purchases to procurement. • Keep and protects Data Center equipment, software and other information technology resources in good repair. • Adhere to service level performance objectives for all agencies. • Maintain knowledge of new and changing technology. • Establish help desk system for task management and tracking, and selects appropriate database and workflow tools. • Solve, or assist help desk representatives in solving, non-routine or complex software, hardware, and procedure problems. • Confer with staff, computer users, supervisors, and managers to determine requirements for new or modified software and hardware. • Create documentation on best practices for technical support as well as resolving commonly known technical issues. • Coordinate installation of hardware and software, and implementation of procedure changes. Minimum Qualifications and Experience: • 3-5 years of experience with trouble shooting hardware, installing and supporting software and providing telephonic support. • ITIL and A+ certifications are preferred. • Advanced customer service skills including conscientiousness and commitment to exceeding customer expectations. • Proven ability to multi-task, balance priorities and meet deliverables. • Agility –willing to travel and troubleshot to partner agencies throughout Franklin County. • Excellent written and verbal communication skills. • Exceptional troubleshooting skills and attention to detail. • Strong organizational and time management skills. • Self-motivated and reliable. • Must be able to work effectively independently, or as a member of a team The Screening Process: • At least one onsite technical screening with FCDC IT Solutions Lead, Jay Alessi. This may include a technical assessment.   Call 502-379-4456 Ext 100 for more details. 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