Troubleshooting Help Desk Consultant (Jobs in Madison, WI)   Requirement id 141404 Job title Consultant Job location in Madison, WI Skills required Customer Service, Troubleshooting, Call Center Experience, Help Desk Open Date 05-Jun-2023 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Customer Service, Troubleshooting, Call Center Experience, Help Desk start date : 07/17/2023 End date : 06/30/2024 submission deadline : 6/12 at 4:00PM CST. client info : DOA Note : * Interview Process: Remote Interviews through TEAMS meeting - 1 round * Duration of the Contract: through 6/30/2024, possibility of extension * Candidates are required to be a WI resident. Local candidates or candidates willing to relocate at the candidates expense to a driving distance from Madison. Majority of work can be done remotely but will be required to work in the office in Madison WI for 1 week on a rotating basis (roughly every 6-9 weeks - depending on staffing levels). Description : Provides support to end users on a variety of IT issues, including but not limited to providing password and network access asistance. Identifying, researching, and resolving IT technical issues that are reported by State of Wisconsin employees, citzens customers, and monitoring systems. Responds to telephone calls, email and personnel requests for technical support. Provides support to both state agency employees and citizens in the access and use of State of Wisconsin applications. Documents, tracks and monitors problems experienced with those applications to ensure a timely resolution and ability to spot trends. Utilizes commonly used IT support concepts, practices, and procedures with a Level 1 IT support capacity. Applies knowledge of commonly-used concepts, practices, and procedures within a Level 2 IT support field. Participates in the review and updating of pre-established knowledge/instructions used by the ESD service desk staff to resolve known issues with established resolutions provided by the IT application and IT service owners. May function as a communicator of known IT applications and service outages in the event that the Help Desk L3 and Team Lead staff are unavailable, utilizing an established communication process. Primary job function does require some independent judgement when reviewing established knowledge/instructions and communication of known IT outages to the IT customers. This contracting position will work within the Enterprise Service Desk team to perform the following responsibilities: 1. Provides support to end users on a variety of issues. 2. Identifies, researches, and resolves technical problems. 3. Responds to telephone calls, email and personnel requests for technical support. 4. Documents, tracks, and monitors the problem to ensure a timely resolution. 5. Has knowledge of commonly used concepts, practices, and procedures within a particular field. 6. Relies on experience and judgment to plan and accomplish goals. 7. Performs a variety of complicated tasks. 8. A wide degree of creativity and latitude is expected.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 141404 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Customer Service job openings in Madison, WI Jobs List DWD ITSC Help Desk II - 149943 Create date: 15-Oct-2025 Start date : 11/10/2025 End Date : 06/30/2026 Submission deadline : 10/22/2025 4:00:00 PM Client Info : DWD Note: * Interview Process: Teams with camera on. * PLEASE NOTE: A real-time screenshot photo of the candidate MUST be uploaded to candidates bid in order to accept an .... (This job is for - Help Desk Jobs in WI Madison Consultant - (in Madison, WI)) Systems Engineer I - 146273 Create date: 20-Aug-2025 Start Date :9/22/2025 End Date :06/30/2026 Submission Deadline :8/27/2025 at 4:00PM CST. Client Info : DCF Note: * Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. Local candidates preferred. This position is currently r.... (This job is for - Telecommunications Jobs in WI Madison Engineer - (in Madison, WI)) Desktop Support IV - 146003 Create date: 14-Aug-2025 Start date : 09/15/2025 End Date : 06/30/2026 Submission deadline : 8/21/2025 4:00:00 PM Client Info : DPI Note: * Interview Process: Teams interview * Duration: 6/30/26 with probable extensions. * Remote or On-site? Hybrid 60% onsite/minimum. During Training, 100% .... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk III - 144196 Create date: 03-Jul-2025 Start date : 07/28/2025 End Date : 06/30/2026 Submission deadline : 7/11/2025 4:00:00 PM Client Info : DPI Note: * Interview Process: Microsoft Teams, video on and audio * Duration: 6/30/26 with extensions possible * Remote or On-site? Candidate MUST be a WI resident.... (This job is for - Stakeholders Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support IV - 143125 Create date: 28-May-2025 Start date : 07/01/2025 End Date : 06/30/2026 Submission deadline : 6/4/2025 4:00:00 PM Client Info : DOC Note: * Interview Process: In-person interview required. * Duration: 6-30-26 with extensions possible * On-site or Remote? Candidate MUST be a WI resident or wi.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI))    Customer Service job openings in other states Jobs List NC DEQ - Technical Support Analyst - Lead (786810) Create date: 05-Dec-2025 Start date : 01/05/2026 End Date : 07/06/2026 Submission deadline : 12/11/2025 Client Info : NCDEQ-ITS Note: * Agency Interview Type : Either Webcam Interview or In Person * Remote Description : We are seeking a proactive and detail-oriented Technical Support A.... 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(This job is for - job Jobs in VA Richmond Analyst - (in Richmond, VA))    Customer Service job openings in WI Jobs List Desktop Support-I-RFS 132610 Create date: 11-Jul-2024 No of Submissions : 2 start date :08/12/2024 End date :12/31/2024 submission deadline : 07/17/2024 by 8:00 A.M. CST client info : Milwaukee, WI - IT - Milwaukee County- MILWCNTY-IMSD Note: * Interview Process: • Microsoft Teams * Duration: • Until 12/31/2024 .... (This job is for - Microsoft Active Directory SCCM Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) Desktop Support I - 128435 Create date: 28-Mar-2024 Start date : 04/29/2024 End date : 12/31/2024 Submission deadline : 4/3 @ 4 pm CST Client info : Milwaukee County Note : * Interview Process: Microsoft Teams * Duration: Until 12/31/24 * Onsite or Remote? Local candidates or willing to relocate at the candidates exp.... (This job is for - Microsoft Active Directory Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) Help Desk II - 111343 - SP Create date: 10-Nov-2022 start date:12/4/2022 End date:2 Months from projected start date submission deadline:11/17/2022 4:00:00 PM client info : City of Wauwatosa Note: * Interview Process: Panel interviews will be conducted on-site or via Zoom if necessary. * Duration of Contract: 2 months with potential for.... (This job is for - Help Desk Jobs in WI Wauwatosa Consultant - (in Wauwatosa, WI)) (Consultant: Customer Service, Troubleshooting, Call Center Experience, Help Desk in Madison, WI)

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