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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Troubleshooting - Consultant
(Jobs in Madison, WI)
 
Requirement id 156520
Job title Consultant
Job location in Madison, WI
Skills required Troubleshooting, Call Center Experience, -,
Open Date 05-Jan-2026
Close Date
Job type Contract
Duration 5 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Consultant: Troubleshooting, Call Center Experience, -,

Start date :2/9/2026
End Date :06/30/2026

Submission deadline :1/12/26 at 4:00 PM CST.

Client Info : DOA

Note:

* Interview Process: Remote Interviews through TEAMS - 1 round

* Onsite or remote: Must be WI residents or willing to relocate to WI at the candidates expense prior to start date. This position is 100% ONSITE.

* Shift hours; Monday - Friday 4:00pm to 12:30am with 30 min unpaid lunch. 2ND SHIFT POSITION.

Description :

Provides support to end users on a variety of IT issues, including but not limited to providing password and network access assistance. Identifying, researching, and resolving IT technical issues that are reported by State of Wisconsin employees, citizens, customers, and monitoring systems. Responds to telephone calls, email, and personnel requests for technical support. Provides support to both state agency employees and citizens in the access and use of State of Wisconsin applications. Documents, tracks, and monitors problems experienced with those applications to ensure a timely resolution and ability to spot trends. Utilizes commonly used IT support concepts, practices, and procedures with a Level 1 IT support capacity. Applies knowledge of commonly used concepts, practices, and procedures within a Level 1 IT support field. Relies on instructions and pre -established guidelines to perform the functions of the job. Primary job functions do not typically require exercising extensive independent judgment.

This contracting position will work within the Enterprise Service Desk team to perform the following responsibilities:

1. Provides support to end users on a variety of issues.
2. Identifies, researches, and resolves technical problems.
3. Responds to telephone calls, email, and personnel requests for technical support.
4. Documents, tracks, and monitors the problem to ensure a timely resolution.
5. Has knowledge of commonly used concepts, practices, and procedures within a particular field.
6. Relies on instructions and pre- established guidelines to perform the functions of the job.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 156520 while calling.
 
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(Consultant: Troubleshooting, Call Center Experience, -, in Madison, WI)
     
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