Troubleshooting Configuration Ticketing Systems CAT5E CAT6 Valid DriverS License SOP   Requirement id 131591 Job title Consultant Job location in Dauphin County, PA Skills required Troubleshooting, Configuration, Multifunctional Support, Ticketing Systems CAT5E CAT6 Valid Drive Open Date 26-Jan-2022 Close Date Job type Contract Duration 4 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Troubleshooting, Configuration, Multifunctional Support, Ticketing Systems CAT5E CAT6 Valid Drive Start Date :02/28/2022 End Date :06/30/2022 Submission Deadline :02/1/2022 Client Info : PennDOT Description : ***This requisition will feature first round interviews via Teams.*** ***Submit only candidates local to the Harrisburg, PA Area. Please specify the physical residence in the candidates Summary of Qualifications under the details tab.*** ***This requisitions current PO is funded through 6/30/22, so use that date in the RTR. Contract end date is dependent on the final schedule and projected needs. Historically additional funding should then last a year and occur from 7/1/22-6/30/23.*** ***Start date for this position is as soon as possible.*** ***This position is 100% onsite. The individual in this position will pick up their commonwealth-issued equipment from The ROC in Harrisburg and badging could very well be done during the first week too.*** Candidate will be a member of the Driver and Vehicle Services (DVS) District 7 IT Support Team supporting located in Harrisburg. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PCs that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues. The Workstation Specialist will be responsible for assisting IT staff by providing Tier 2 support for hardware and software and installation and troubleshooting services throughout District 7. Candidate must possess the ability to install and configure PC hardware, peripherals, and software in both a network (primarily) and stand-alone environments. The ability to use diagnostic software is required. The ability to read, understand and follow technical manuals, schematics, and documented processes in the English language is required. The ability to assemble and support a microcomputer system and multifunction printers, as well as install Cat5e and/or Cat6 cable runs and perform cable terminations is required. Specific knowledge required in LAN/WAN, TCP/IP, Remedy, MS Windows, RDP, and SCCM. The resource may also be required to document and follow technical processes. Strong communications, customer service skills, leadership, a high level of attention to detail, and the ability to function effectively in a fast-paced environment are also required. This team member will occasionally be required to travel to Driver and Photo License Centers providing IT support assistance with the possibility of assisting at other local facilities within the District 7 coverage area. Essential Responsibilities • Monitor incident queues for issues and take ownership and assist customers as required • Keep all support tickets up to date and well documented • As required, provided documentation on issue resolution for other teams • Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk. Required Skills and Experience 1. Required: Valid Drivers License 2. Required: 3+ years experience installing, configuring and troubleshooting PC hardware/software in an enterprise LAN/WAN environment 3. Required: 3+ years experience installing and supporting laptops/docking stations 4. Required: 3+ years experience installing and supporting multifunction print devices 5. Required: 3+ years experience with Remedy or similar ticketing system 6. Required: 3+ years experience with premise cabling (installing Cat5e/6 cable and terminations) 7. Required: Possess the following core competencies: continuous attention to detail, high performance in a fast-paced, multitasking environment, disciplined to follow established SOPs, and effecti   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 131591 while calling.   Other jobs in PA: Dauphin (1), Dauphin County (3), Downingtown (2), Glen Milla (1), Harribsurg (1), Harrisburg (47), Horsham (6), Malvern (2), Pennsylvania (13), Phila (2), Philadelphia (16), Pittsburgh (1), Radnor (2), Reading (1), Sharon (3), WAYNE (1), West Cheste (1), West Chester (33), Troubleshooting job openings in Dauphin County, PA Jobs List PennDOT - Core HDA1 (605245) Create date: 04-Oct-2019 Description: ***This requisition requires onsite in-person first round interviews only.*** ***Client would prefer candidates local to the Harrisburg, PA Area.*** ***The PO for this req goes through 9/30/20.*** This is a new req. ***Do not resubmit candidates from previously released Help Desk req #s: 44928.... 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