Troubleshooting Documentation Network Bachelor Degree In Computer Science Consultant<   Requirement id 116128 Job title Consultant Job location in Menands, NY Skills required Troubleshooting, Documentation, Network, Bachelor Degree In Computer Science Open Date 19-Apr-2021 Close Date Job type Contract Duration 24 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Troubleshooting, Documentation, Network, Bachelor Degree In Computer Science Description: Day-to-Day Tasks include, but not limited to: Support will provide hands on technical customer support, identifying customer needs, abilities, and limitations in implementing data exchange. Troubleshoot and diagnose hardware and software issues occurring among existing and new data exchange partners. Provide step by step instruction for solution of end user issues. Identifying root cause of error and delay and taking steps to mitigate future occurrence. Review of system, application, and network access logs of Windows based systems to identify errors. Prepare documentation to educate technical and non-technical end users on transport onboarding steps. Prepare documentation to document troubleshooting process flows and escalation pathways. Document interactions with clients for later evaluation of service delivery activities. Communicate effectively with both end users and other technical staff. Consults and collaborates with developers, project managers and other technical staff to resolve complex technical issues. Perform testing duties to ensure software builds for UPHN software and interfaces performs as expected. Preferred Qualifications: Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer. 36-60 Months-Candidate is able to work independently, without assistance. Mandatory Qualifications: 48 months of experience providing technical customer support, identifying customer needs, abilities, and limitations. 48 months of experience troubleshooting and diagnosing hardware and software issues occurring among clients. 48 months of reviewing application and network access logs of Windows based systems to identify errors. 36 months working in a federal, state, or local government setting. 36 months experience perform testing duties to ensure software meets quality standards. Bachelors degree in computer science, computer engineering, information technology or public health.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 116128 while calling.   Other jobs in NY: Albany (4), Bethpage (6), BUFALLO (1), Buffalo (6), Commack (4), Commack Long (1), Jericho (5), Long Island (4), Long Island City (2), Manhattan (5), Midtown NYC (1), New York (41), New York City (8), NYC (2),    Troubleshooting job openings in other states Jobs List DMAS - Technical Support Analyst 4 - (773705) Create date: 07-Aug-2025 Start Date :8/25/2025 End Date :06/30/2026 Submission Deadline :08/13/2025 Client Info : DMAS Note: * ON SITE REQUIRED: 5 days/week. Description : Performs software installations manually and via automated deployment tools and command line scripting Keep.... 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