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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Troubleshooting Documentation OITS Development Analyst
(Jobs in Tallahassee, FL)
 
Requirement id 117761
Job title Analyst
Job location in Tallahassee, FL
Skills required Troubleshooting, Documentation, OITS, Development
Open Date 08-Jul-2021
Close Date
Job type Contract
Duration 10 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Analyst: Troubleshooting, Documentation, OITS, Development

Description:

Day-to-Day Tasks include, but not limited to:

Providing Tier 2 support of medium to high complexity.
Provides Audio Visual (AV) and Video Conference (VC) support as assigned.
Performing advanced troubleshooting to determine cause of problem.
Installs, configures, and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches, and advanced technical support within specified time frame.
Monitors Service Desk queue and resolves support tickets as assigned.
Update asset management information in OneNote and Active Directory accordingly, as well as coordinate with Admin Assistant on surplusing of IT equipment.
Provides hardware and software technical training and professional development.
Participates and coordinates in projects. Shares information and receives feedback from other OIT staff as appropriate.
Generates and maintains detailed technical documentation.
Coordinates service calls and repairs for warranty and non-warranty items.
Maintains records on all calls. Provides Tier III advanced support for other Technicians as needed or assigned.

Preferred Qualifications:

Bachelors Degree in Computer Science, Information Systems, or another related field. Or equivalent work experience.
Minimum of 3 years of experience.
Advanced knowledge of Microsoft products, including operating systems, office suite and outlook in a networked environment
Advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments
Skilled at installing and providing technical support for software applications, operating systems, and personal computer hardware
Ability to do advanced troubleshooting on various manufacturers of computers
Ability to plan, organize, manage, and track projects
Ability to communicate effectively both verbally and in writing
Ability to read, understand, and comply with the departments policies
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 117761 while calling.
 
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