Troubleshooting ITIL Communication Skills Time Management Skills Self Motivated Anal   Requirement id 68630 Job title Analyst Job location in Columbus, OH Skills required Troubleshooting, ITIL, A+ Certification, Communication Skills Time Management Ski Open Date 27-Mar-2018 Close Date Job type Contract Duration 1 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Troubleshooting, ITIL, A+ Certification, Communication Skills Time Management Ski Start Date :04/09/2018 End Date :04/30/2018 Submission Deadline :04/02/2018 Description : Job Title: Help Desk Analyst Will close to submissions: Monday 4/2/18 at 10:00am EST Interviews: Onsite interviews required. Overview: Franklin County Data Center is seeking a seasoned Sr. Desktop Specialist Contractor possessing 3-5 years of experience with trouble shooting hardware, installing and supporting software and providing telephonic support. Professionalism, proven customer service and exceptional communication is required. ITIL and A+ certifications are preferred. This assignment is an onsite 40-hour/week assignment with a set schedule (likely M-F 8a-5p). Job Responsibilities: • Respond to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems. • Inspect personal computer equipment and prepares computer for delivery per requested configuration. • Install or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on users premises when needed. • Load specified software packages, as required. • Enter commands and observes system functions to verify correct system operation. • Provide instructions to customers on equipment, software and manuals. • Recommend or performs minor remedial actions in the course of performing other work. • Coordinate activities with Service Desk, Network Services, Server Team, or other information systems groups. • Provide timely and effective status updates in the ticket tracking system, to managers, to customers and others. • Refer major hardware repair and purchases to procurement. • Keep and protects Data Center equipment, software and other information technology resources in good repair. • Adhere to service level performance objectives for all agencies. • Maintain knowledge of new and changing technology. • Establish help desk system for task management and tracking, and selects appropriate database and workflow tools. • Solve, or assist help desk representatives in solving, non-routine or complex software, hardware, and procedure problems. • Confer with staff, computer users, supervisors, and managers to determine requirements for new or modified software and hardware. • Create documentation on best practices for technical support as well as resolving commonly known technical issues. • Coordinate installation of hardware and software, and implementation of procedure changes. Minimum Qualifications and Experience: • 3-5 years of experience with trouble shooting hardware, installing and supporting software and providing telephonic support. • ITIL and A+ certifications are preferred. • Advanced customer service skills including conscientiousness and commitment to exceeding customer expectations. • Proven ability to multi-task, balance priorities and meet deliverables. • Agility –willing to travel and troubleshot to partner agencies throughout Franklin County. • Excellent written and verbal communication skills. • Exceptional troubleshooting skills and attention to detail. • Strong organizational and time management skills. • Self-motivated and reliable. • Must be able to work effectively independently, or as a member of a team The Screening Process: • At least one onsite technical screening with FCDC IT Solutions Lead. This may include a technical assessment.   Call 502-379-4456 Ext 100 for more details. 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