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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Troubleshooting NICE Verint IVR Engineer
(Jobs in Columbus, OH)
Requirement id
61656
Job title
Engineer
Job location
in Columbus, OH
Skills required
Genesys Developer, Troubleshooting, NICE, Verint IVR
Open Date
08-Jun-2017
Close Date
Job type
Contract
Duration
18 Months
Compensation
DOE
Status requirement
---
Job interview type
---
Apply
Email Recruiter:
coolsoft
Job Description
Engineer: Genesys Developer, Troubleshooting, NICE, Verint IVR
The candidate will provide support and consulting on current contact center platforms including Genesys CTI, IVR, eServices, NICE/IEX workforce management, & Verint workforce management.
Responsibilities:
* Build knowledge/skills of team members on new technologies (Co-Browse, Chat, Analytics & other)
* On-call responsibilities during business hours
* On-call responsibilities 24x7 and weekends every 8th week.
* System license administration and automation
Skills sets required and desired:
* Genesys Framework, Routing, Reporting, Analytics, eServices, IVR support
* Workforce management experience with NICE/IEX & Verint
* Build knowledge/skills of team members on new technologies (Co-Browse, Chat, other)
* Networking & Voice infrastructure
* Troubleshooting
* Communication skills
* Technical documentation writing
Call
502-379-4456 Ext 100
for more details. Please provide Requirement id: 61656 while calling.
Other jobs in OH:
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(1),
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