Troubleshooting OITS Teamwork Monitoring Analyst (Jobs in Lake City, FL)   Requirement id 116920 Job title Analyst Job location in Lake City, FL Skills required Troubleshooting, OITS, Teamwork, Monitoring Open Date 24-May-2021 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Troubleshooting, OITS, Teamwork, Monitoring Description: Day-to-Day Tasks include, but not limited to: Monitors Service Desk queue and resolves support tickets as assigned. Documents work performed and resolution(s). Identify, analyze, and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork. Provides high level of customer service by providing status and information to the customer. Assigns service desk tickets to the appropriate technician or group for proper resolution and ensures all Service Level Agreements are met in a timely manner. Performs advanced troubleshooting to determine cause of problem. Installs, configures and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frame. Works with staff on issues outside their areas of responsibility as needed. Provides hardware and software technical training and professional development for other Technicians as needed or assigned. Provides Tier III advanced support for other Technicians as needed or assigned. Oversees, coordinates, and/or participates in projects like the Personal Computer Replacement Project, Memory Upgrade Project, Operating System Upgrade Project, etc. Provides support for software applications such as Microsoft Operating Systems, Microsoft Office Suite, various off the shelf and Department developed applications, as needed, or assigned. Participates on statewide teams, both internal and external to the Office of Information Technology (OIT). Provide facts to facilitate the teams decision-making process and to achieve the teams goals. Shares information and receives feedback from other OIT staff as appropriate. Generates and maintains detailed technical documentation including software installation guidelines, troubleshooting processes, etc. Coordinates service calls and repairs for warranty and non-warranty items. Maintains records on all calls and keeps accurate records relating to service calls for maintenance or warranty repairs. Installs, maintains, and supports specialized software applications as assigned. Performs, evaluates, and promotes research and testing of assigned special applications including both hardware and software. Provides Audio Visual (AV) and Video Conference (VC) support as assigned. Assists with reserving, setting up, and troubleshooting of AV and VC equipment. Intermediate professional level role. Provides support of medium to high complexity. Works in a team as a team member. May coach more junior technical staff. Preferred Qualifications: Bachelors Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. Typically has 2 to 5 years of IT work experience with demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving/troubleshooting skills.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 116920 while calling.   Other jobs in FL: Alachua (1), Ft Lauderdale (2), Ft Myers (2), Jacksonville (57), Lake Mary (1), Miami (4), Orlando (10), Saint Petersburg (3), South Florida (1), St Petersburg (1), Tallahassee (1), Tampa (26),    Troubleshooting job openings in other states Jobs List DMAS - Technical Support Analyst 4 - (773705) Create date: 07-Aug-2025 Start Date :8/25/2025 End Date :06/30/2026 Submission Deadline :08/13/2025 Client Info : DMAS Note: * ON SITE REQUIRED: 5 days/week. Description : Performs software installations manually and via automated deployment tools and command line scripting Keep.... (This job is for - SCCM Troubleshooting PowerShell Jobs in VA Richmond Analyst - (in Richmond, VA)) NCDOT - Specialist- Expert (768031) Create date: 21-Jul-2025 Start Date :08/08/2025 End Date :08/06/2026 Submission Deadline :07/25/2025 Client Info : NCDOT Note : * Agency Interview Type : In Person Only * Hybrid Description : ***This position is located in Raleigh North Carolina. Remote work will be allo.... 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(This job is for - IIS Troubleshooting Architecting Jobs in WI Madison Architect - (in Madison, WI)) Systems Administrator I - 143426 - Rebid Create date: 05-Jun-2025 Start date : 07/01/2025 End Date : 06/30/2026 Submission deadline : 6/9/2025 4:00:00 PM Client Info : DPI Note: * Interview Process: Teams interview (with camera and audio on) * Duration: 6/30/26 with extensions likely * Remote or Onsite? Must be a WI resident or wil.... (This job is for - Troubleshooting Jobs in WI Madison Administrator - (in Madison, WI))    Troubleshooting job openings in FL Jobs List Doc196805 Job 2210 Customer Support Analyst A. Entry -SP Create date: 22-Apr-2022 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=it5qns.fd&awcharset=UTF-8 Note: FDOT is accepting ONE (1) candidate submissions per vendor for this Incumbent position. Note: Exhibit F-Resume Self-Certification Form must be signed by the candi.... (This job is for - Troubleshooting Jobs in FL Chipley Analyst - (in Chipley, FL)) Doc195645 Job 2210, Customer Support Analyst B. Inter -SP Create date: 13-Apr-2022 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=iqau6l.fd&awcharset=UTF-8 Note: FDOT OIT is accepting ONE (1) candidate submission per vendor for this Vacant position. Submission Deadline: 4/21/2022 1:00 PM EST Start Date: 5/2/2022.... (This job is for - Troubleshooting Jobs in FL Gainesville Analyst - (in Gainesville, FL)) Doc181463 FDOT Job 2210 Customer Support Analyst B Inter -SP Create date: 09-Nov-2021 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=hz3apb.fd&awcharset=UTF-8 Exhibit G: Resume Self-Certification Form must be signed by the candidate. Note: FDOT is accepting ONE (1) candidate submission per vendor for this Vacant position. Troubleshooting Jobs in FL Gainesville Analyst - (in Gainesville, FL)) Doc180081 1440 Database Administrator Advanced C -SP Create date: 22-Oct-2021 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=hw4fme.fd&awcharset=UTF-8 Note: Contract Exhibit G - Resume Acknowledgement Form must be submitted. Submission Deadline: 11/18/2021 11:45 PM EST Start Date: 11/29/2021 End Date .... (This job is for - Troubleshooting Red Hat Linux Jobs in FL Tallahassee Administrator - (in Tallahassee, FL)) Doc173583 Systems Administrator (Windows) Inter -SP Create date: 11-Aug-2021 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=hj78ji.fd&awcharset=UTF-8 Note: Contract Exhibit G - Resume Acknowledgement Form must be submitted. Note: We are accepting THREE (3) candidate submissions per vendor for this VACANT position. Troubleshooting Jobs in FL BocaRaton Administrator - (in BOCA RATON, FL)) (Analyst: Troubleshooting, OITS, Teamwork, Monitoring in Lake City, FL)

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