Troubleshooting Consultant (Jobs in Boise, ID)   Requirement id 154246 Job title Consultant Job location in Boise, ID Skills required Troubleshooting, Windows 10, Customer Service, Open Date 09-Jul-2025 Close Date Job type Contract Duration 5 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Troubleshooting, Windows 10, Customer Service, Start Date :7/21/2025 End Date :01/05/2026 Submission Deadline :07/14/2025 Client Info : Idaho Judicial Branch - Administrative Office of the Courts - IT Note : * Agency Interview Type : In Person * Onsite Description : General Position Summary: The IT Audio and visual Technician will support all Audio and Visual hardware and software for the courtrooms. This will include help desk tickets, new courtroom installs, remodeling of courtrooms, and Court Reporter Support hardware installs. The position is located based in Boise, Idaho and requires the resource to be fully onsite for the role, but also requires the ability to travel throughout the state. TRAVEL IS REQUIRED: This position will be traveling to all 44 counties within Idaho for the purpose of courtroom enhancement initiative. The Technician will be performing a variety of duties including, but not limited to, installing new courtroom audio and visual equipment, installing new software, assisting with the tuning of all new hardware, and training end users on the new equipment. The resource in this role has accountability for computer and equipment inventory. Travel will be expected for three weeks out of the month, and overnight stays will be required for travel to our outlying counties. Expenses will be covered following State of Idahos travel policy which will need to be followed for meal, lodging and gas reimbursement. How We Work: The Administrative Office of the Courts is committed to supporting the mission of the Idaho Courts through the use of an agile approach that aligns strategy, work, and capacity. This approach empowers our employees to respond quickly and efficiently to meet the needs of our customers: citizens, courts, judges, employees, and other stakeholders. We believe in continual improvement of our services and products to better serve and support our customers and the evolving environment. Employees are future-focused, take initiative, and are personally responsible for work delivery and professional growth. Our leaders are committed to professional development and growth of employees by empowering and supporting motivated individuals; providing clarity and focus for projects; giving those individuals the environment and support they need; and fostering a culture of collaboration, transparency, learning, trust and shared accountability. Major Duties and Responsibilities: (The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.) Understands court processes to ensure that problem solutions match user needs in an appropriate manner. Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support for courtroom issues. Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices, speakers, Bi-amps, Amplifiers, Microphones and DTENs in accordance with IT procedures. Coordinates training sessions with all in court clerks, Judges, and Assistants. Installs, configures, and maintains software on all courtroom computers. Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures. Informs inventory system by keeping up-to-date and accurate records of serialized asset information. Works closely with court staff and local administration with the installations in courtrooms. Corresponds with users and staff concerning issue status, resolution, and task completion. Escalates issues to other members of the technical services team as appropriate. Col   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 154246 while calling.   Other jobs in ID: Boise (11), Troubleshooting job openings in Boise, ID Jobs List Service Desk Technician 1 (SDT1) - SERVCENTDEPLOYFY19 Create date: 14-Jun-2018 Start Date : 07/02/2018 End Date : 06/28/2019 Submission Dead Line : 06/21/2018 Description : This position will answer, respond and resolve deployment requests. The resolutions will need to adhere to existing and evolving Service Level Agreements. PC hardware experience and customer service s.... 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