Troubleshooting KPIs Service Level Agreements SLA ITSM MS Office Tools Analyst (   Requirement id 87551 Job title Analyst Job location in Batavia, IL Skills required Troubleshooting, Mac OS, ITIL Knowledge, KPIs Service Level Agreements SLA ITSM M Open Date 21-Jan-2019 Close Date Job type Contract Duration 36 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Troubleshooting, Mac OS, ITIL Knowledge, KPIs Service Level Agreements SLA ITSM M Start Date:2/25/2019 End Date:03/11/2022 Submission Deadline :02/25/2019 Description : we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for the people who work here. we are currently seeks a SCA Personal Comp Sup Tech Analyst to join our team in Batavia, Illinois. Positions General Duties and Tasks: Installation of workstations including software and configurations Testing of workstations Repair of workstations Troubleshooting of workstations Technical and Operational training of personal computer users Education: High School Experience: 3+ years of relevant experience without a degree; 1+ years of experience with an undergraduate degree Specific Skills: 1+ years of experience installing packaged software 1+ years of experience troubleshooting workstations (hardware) 1+ years of experience repairing workstations 1+ years of experience with Microsoft Workstation Operating System (Win 7 or above) 3 months or more experience with MAC OS Desired Skills: ITIL knowledge (v3 Certification not required) Familiarity with Key Performance Indicators (KPIs) Ability to work within Service Level Agreements (SLAs) Experience using Information Technology Service Management (ITSM) system Environmental Hazards Physical Requirements: Ability to be on your feet for long periods of time Lifting weights up to 25 lbs. Must-Have Primary Skill: Support Specialist-End user support-Desktop support-Standard Applications like Word, Excel, Powerpoint, Adobe Acrobat, Flash player etc. and customized customer applications like Catia, ennovia, patran, nastran etc.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 87551 while calling.   Other jobs in IL: Chicago (77), Deerfield (7), Des Plaines (2), Downers Grove (7), Downtown Chicago (5), DT Chicago (2), Elk Grove (3), Elk Grove Village (24), Elkgrove Village (1), Evanston (1), Lake Forest (1), Lincolnshire (4), Northbrook (3), Oak Brook (5), Oakbrook (1), Oakbrook Terrace (5), Round Lake (3), Schaumburg (4), South Barrington (1), Springfield (2), Vernon Hills (6), Warrenville (7),    Troubleshooting job openings in other states Jobs List Network Engineer III - 160162 Create date: 17-Jun-2026 Start date :6/29/2026 End Date :09/30/2026 Submission deadline :6/19/2026 at 4:00 PM CST. 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