Troubleshooting Flow Charts Networking Technology Technical Certifications Installa   Requirement id 98552 Job title Specialist Job location in Boston, MA Skills required Tier 2/3 Support, Customer Service Skills, Troubleshooting, Flow Charts Networking Technology Techni Open Date 02-Oct-2019 Close Date Job type Not specified Duration 3 Months Compensation DOE Status requirement --- Job interview type Phone Screening Apply    Email Recruiter: coolsoft Job Description Specialist: Tier 2/3 Support, Customer Service Skills, Troubleshooting, Flow Charts Networking Technology Techni Bid Number: BD-20-1030-0P100-0P110-44570 Note: hourly rate: $43 to $50 Note: Total number of positions sought: 1 Note: Maximum number of resumes per ITS63 Vendor: 2 Submission Deadline: 10/9/2019 04:00:00 PM EST Start Date: 10/21/2019 End Date: 1/30/2020 Client: Department of Transportation Description: General Statement of Duties and Responsibilities: Incumbents provide Tier 2 and Tier 3 computer technical support to internal MassDOT customers and perform related work as necessary. The purpose is to ensure internal customers can effectively use computer resources as tools so that they can in turn perform their job functions. Detailed Statement of Duties and Responsibilities: • Monitor and respond to customer inquiries via telephone, voicemail, email and ticketing systems. • Monitor and maintain all IT Service Desk tickets. Responds to and close tickets appropriately. • Consults with peers, developers, network, and server team personnel on the operation of applications for fast and efficient resolution to users issues. • Notifies the appropriate personnel on network outages and other computer system outages. • Images, installs and troubleshoots workstations (PCs) at MassDOT offices including RMV Service Centers and Highway Offices. • Installs, troubleshoots, configures, and deploys software and hardware. • Installs, instructs and troubleshoots peripherals such as printers, scanners and signature pads. • Supports RMV Service Centers technology needs, this includes maintaining computer systems. • Supports Highway District Offices and Remote Depots technology needs, this includes maintaining computer systems. • Works with outside vendors to report and resolve faulty equipment. • Upgrades workstations to meet software specifications. • Use software utilities to maintain user accounts this includes changing passwords for email and accounts. • Utilize remote tools to troubleshoot, diagnose and resolve user issues as applicable. • Documents and shares special procedures as needed. • Work on special projects as required. Qualifications Required At Hire: • Knowledge and concepts of computer hardware and software support within a Windows environment. • Excellent customer service skills. • Ability to logically troubleshoot and resolve complex technology issues. • Ability to exercise sound judgment and work independently. • Ability to establish rapport with others. • Ability to prepare and use technical documentation and flow charts. • Ability to manage assigned vendors when problems are escalated. • Demonstrate ownership of the support ticket lifecycle. • 2-3 Years of Tier 2 and 3 PC/Computer support. • Knowledge of servers and networking technology would be a plus. • Technical certifications are a plus.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 98552 while calling.   Other jobs in MA: Boston (103), Burlington (1), Cambridge (1), Canton (3), Chelsea (9), Franklin (1), Lexington (2), Malden (10), Marlborough (2), Maynard (2), Newton (1), Quincy (6), Sharon (1), Waltham (1), Welesley (1), Wellesley (6), Westborough (1), Westbourough (1), Tier 2/3 Support job openings in Boston, MA Jobs List ITS63 DOT IT Service Delivery Specialist 005 -SP Create date: 28-Feb-2020 Bid Number: BD-20-1030-0P100-0P110-46596 Note: Online Submission Hourly rate: $43 to $50 Note: RTR form must be submitted Note: Initial contact by phone, interview may be in person Submission Deadline: 3/2/2020 04:00:00 PM Start Date: 3/13/2020 End Date: 9/12/2020 Client: Department of Tran.... (This job is for - Installation Jobs in MA Boston Specialist - (in Boston, MA))    Tier 2/3 Support job openings in other states Jobs List PR127116-R15442 Security Mngmt-Security Analyst-B Inter -SP Create date: 17-Nov-2022 Bid URL: https://service.ariba.com/Supplier.aw/ad/collabReqDetail?requestDocId=30000000000000001034032770&anp=Ariba&community=3 Note: There will be approximately 1176 hours granted to this position Note: TransTech is accepting ONE (1) candidate submission per vendor for this INCUMBENT position. Submission Deadline: 11/21/.... (This job is for - job Jobs in FL Tallahassee Analyst - (in Tallahassee, FL)) Doc137043 FDOT Job 2210 Customer Support Analyst B Int -SP Create date: 01-Jul-2019 Exhibit B: Resume Self-Certification Form must be submitted. Note: OIT is accepting ONE (1) candidate submission per vendor for this NEW position. Submission Deadline: 7/7/2019 2:30 AM EST Start Date: 8/1/2019 End Date: 6/30/2020 Client: Florida Department of Transportation Description: Troubleshooting Jobs in FL Tampa Analyst - (in Tampa, FL)) JIRA Support Technician - 34991 Create date: 24-May-2018 Job Description : Apex Systems is seeking a Jira Support Technician to maintain over 400 JIRA Projects for our client in Downtown Chicago. You will be responsible for adding users, performing basic migrations, working with end users, customizing fields, and answering JIRA related questions from Agile project teams. Description.... (This job is for - Jira Communications Jobs in IL Chicago Consultant - (in Chicago, IL))     (Specialist: Tier 2/3 Support, Customer Service Skills, Troubleshooting, Flow Charts Networking Technology Techni in Boston, MA)

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