Troubleshooting Information Technology User Experience Team Oriented Customer Servi   Requirement id 119011 Job title Analyst Job location in Raleigh, NC Skills required Troubleshooting, Business Process, Academic Institution, Information Technology User Experience T Open Date 07-Sep-2021 Close Date Job type Contract Duration 11 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Troubleshooting, Business Process, Academic Institution, Information Technology User Experience T Start Date :10/4/2021 End Date :09/02/2022 Submission Deadline :9/13/2021 Client Info : WTCC Note : * Agency Interview Type: Either Webcam Interview or In Person Description : ***This position will work on-site at one of their campuses in Wake County. They are flexible with which campus the candidate works from. Essential Functions -Provides direct support for IT-related devices and software applications used in College business process and academic environments.. -Provides rapid response for business disruptions including classes resulting from information technology issues. -Provides assistance for employees in utilizing information technology tools to conduct College business processes. -Provides assistance with installation and deployment of end users devices and supported software applications including, but not limited to, operating systems, general office products, browsers, e-mail, productivity applications, web-based applications, specialized software supporting education, learning management systems, etc. -Participates in quality assurance testing of devices, applications, and processes related to end users business needs. -Responsible for updating and maintaining database of client and end user device information in including Active Directory, problem call tracking and inventory management systems. -Responsible for creating and maintaining a common knowledgebase containing facts, rules and mitigation strategies in resolving technical IT-related issues. -Create and maintain accurate technical and user documentation related to processes, devices, and software applications. General Job duties -Collaborate with ITS personnel to resolve IT-related issues, develop and maintain processes, and related documentation. -Serves an integral role in supporting IT-related initiatives representing the user and first-line help desk support. -Provide guidance to student workers, contractors, and vendor representatives as needed. -Conduct research on latest advancements in IT technologies and service desk processes in supporting continuous improvement.. Minimum Requirements -Two years experience in support of Microsoft Windows based end user devices and software applications including installing, troubleshooting, and configuring. -Ability to push, pull, lift, and carry up to 50 pounds. . -Must have a valid drivers license and good driving record. Preferences Bachelors or Associates degree in an information technology discipline. Two years experience supporting an enterprises help desk operation. Knowledge, Skills, and Abilities -Demonstrated focus on customer service skills and ability to communicate clearly and effectively to a wide variety of audiences. -Knowledge and understanding of current technologies needed by large educational institutions. Demonstrated experience in the development of technical and user documentation. -Ability to understand and clearly relate to other members of the college technical specifications and general components of software, operations and security. -Ability to read, analyze, and interpret technical documentation. -Ability to troubleshoot and resolve technical problems related to end user device hardware, software applications, network infrastructure, operations and other IT disciplines. -Good analytical, customer service and team-oriented interpersonal skills. -Fosters an open, collaborative relationship with faculty, students and staff to identify support needs on the delivery of IT-related services.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 119011 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), Troubleshooting job openings in Raleigh, NC Jobs List NCDOT - Specialist- Expert (768031) Create date: 21-Jul-2025 Start Date :08/08/2025 End Date :08/06/2026 Submission Deadline :07/25/2025 Client Info : NCDOT Note : * Agency Interview Type : In Person Only * Hybrid Description : ***This position is located in Raleigh North Carolina. Remote work will be allo.... 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