Troubleshooting Written And Verbal Communication Skills Analyst (Jobs in Portlan   Requirement id 11554 Job title Analyst Job location in Portland, OR Skills required Troubleshooting, Customer Service, Problem Management, Written And Verbal Communication Skills Open Date 07-Nov-2012 Close Date Job type Contract to Hire Duration 6 Months Compensation DOE Status requirement --- Job interview type Phone Screening Apply    Email Recruiter: coolsoft Job Description Analyst: Troubleshooting, Customer Service, Problem Management, Written And Verbal Communication Skills ** Only W2 Employee - No Subcontracting ** Can submit at higher rate *** Over Time is paid at 1.420 times OT - Extra Hours on Weekdays and Saturdays Help Desk Analyst (ATM Services - Host Monitoring) Job Purpose This position is responsible for monitoring and troubleshooting Fiserv Card Services host connections, transaction approvals and critical system alerts in 24 x 7 Help Desk / Service Desk environment. Answering calls, responding and researching events, providing 1st line telecommunications and transactions/host processing support. Job Responsibilities • Monitor and troubleshooting host connections, transaction approvals and critical system alerts. • Initiate and receive calls to and from clients, datacenters, networks and telecommunication vendors to resolve incidents. • Research and investigate customer inquiries. • Document reported issues, troubleshooting steps and actions taken. • Follow established guidelines to accomplish tasks and solve routine/non-routine problems. • Attend on-going training to achieve level of technical skill needed to solve more complex problems. • Meet the individual customer service call volume and quality expectations. • Participate in continuous process improvement in order to improve service, reduce costs, and improve quality. • Perform and complete other duties as assigned Job Requirements • Proficiency with computers and related office equipment. • Excellent customer service with strong verbal and written communications skills required. • Proven ability to analyze and resolve problems with attention to detail. • Knowledge of the financial services industry a plus but not required. • Required to work flexible schedule, including overnight shifts and weekends. • High School Diploma is required. • Knowledge of the financial services industry, ITIL, Six Sigma or Gasper a plus but not required.   Call 502-379-4456 Ext 100 for more details. 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