Troubleshooting Computer Operations Customer Service Communication Consultant (J   Requirement id 141867 Job title Consultant Job location in Madison, WI Skills required Troubleshooting, Computing Skills, Active Directory, Computer Operations Customer Service Com Open Date 23-Jun-2023 Close Date Job type Contract Duration 13 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Troubleshooting, Computing Skills, Active Directory, Computer Operations Customer Service Com start date : 07/24/2023 End date : 06/30/2024 submission deadline : 6/30/23 at 4:00PM CST. client info : WHS Note : * Interview Process: Teams interview, 1 round likely * Duration: 6/30/24 with extensions possible * Remote or On-site? Hybrid work schedule offered. WI residency required. Description : The Information Technology Department at the Wisconsin Historical Society manages the technology and computer infrastructure that drives the Agencys business systems and automation requirements. The IT department manages a network infrastructure that supports the WHS Headquarters building, the State Archives Preservation Facility, and twelve Historic Sites around the State. This position reports to the Chief Information Officer and works closely with IT team members and other departments in the organization to provide timely and robust support. The Help Desk III role participates and assists in managing an IT Support operation that troubleshoots Microsoft M365, Desktop and IT issues. Has excellent technical knowledge, able to communicate effectively and understands the problem and can provide solutions. They are customer-oriented and patient to deal with difficult situations. They collaborate with Help Desk staff and other IT specialists to ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of Help Desk functions. This position works closely with IT team members and other departments in the organization to determine current and future IT in addition to tracking inventory and replacement schedules for all equipment, software, and licensing. Help Desk III provides leadership to more junior Help Desk staff and contractors including UW Work Study Students and will contribute to problem resolution by giving in-person, hands-on support to end users at the desktop level. Responsibilities • Serve as a first point of contact for customers over the phone or tickets assigned to ensure courteous, timely, and effective resolution of end user issues. • Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. • Gain an understanding of the employee, equipment, and software lifecycle processes in order to support needs of all three. • Implement and train stakeholders on an IT inventory system to provide visibility and insight into each units IT assets. • Coordinate telecom services for the agency including cellular and VoIP services • Monitor and test fixes to ensure problems have been adequately resolved. • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. • Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users. • Provide guidance, training, and share expertise with other Help Desk Staff. Assist Junior Help Desk staff with issues and providing solutions. • Identify, recommend, develop, and implement help desk training programs to increase self-sufficiency and effectiveness of new and existing team members and students • Escalates unresolved issues to Team Leads for assistance. • Identifies areas of improvement on policies and procedures regarding how problems are identified, received, documented, distributed, and corrected. • Ensures maximum issue resolutions in minimum time. • Evaluates new information systems products or services and suggests changes to existing products or services to better aid the   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 141867 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Troubleshooting job openings in Madison, WI Jobs List Help Desk I - 152673 Create date: 05-Jan-2026 Start date :2/9/2026 End Date :06/30/2026 Submission deadline :1/12/26 at 4:00 PM CST. Client Info : DOA Note: * Interview Process: Remote Interviews through TEAMS - 1 round * Onsite or remote: Must be WI residents or willing to relocate to WI at the candidates expense prior to start d.... 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(This job is for - Troubleshooting Jobs in WI Madison Administrator - (in Madison, WI)) Systems Architect III - 141210 - Repost Create date: 24-Mar-2025 Start Date : 04/21/2025 End Date : 06/30/2025 Submission Deadline :3/31/25 at 4:00 PM CST Client Info : DCF Note: * No WI residency requited. OPEN TO NATIONWIDE CANDIDATES. This position is currently hybrid. However, position status is subject to change Hybrid/On Sit.... (This job is for - Troubleshooting Jobs in WI Madison Architect - (in Madison, WI)) Telecommunications Analyst III - 137757 Create date: 29-Nov-2024 No of Submissions : 2 Start date : 01/06/2025 End Date : 06/30/2025 Submission deadline : 12/6/2024 4:00:00 PM Client Info : DOC Note: * Interview Process: In Person or Online via Teams * Remote or on-site: Candidate MUST be a WI resident or willing to relocate to WI .... 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(This job is for - Tibco Troubleshooting Jobs in MI Lansing Consultant - (in Lansing, MI)) Application Technical Specialist - 65524 Create date: 30-Mar-2026 Start date :4/6/2026 End Date :07/31/2026 Submission deadline :04/02/2026 Client Info : CT DPH Note: * Candidate Must Be Local * On Site Position * This is a higher-level position, requiring broad and deep expertise in Laboratory Information Management Systems (LIMS)..... (This job is for - Troubleshooting LIMS Jobs in CT Hartford Specialist - (in Hartford, CT))    Troubleshooting job openings in WI Jobs List Programmer-Analyst II - 112563 - SP Create date: 16-Dec-2022 start date:1/3/2023 End date:12/31/2023 submission deadline:Monday December 19th 4:00PM CST. client info : Outagamie County Note: * Interview Process: Phone screen, then group in person interview. * Duration of the Contract: 12/31/2023 * Onsite or Remote? Local candidates or w.... (This job is for - Troubleshooting Database Admin Jobs in WI Appleton Analyst - (in Appleton, WI)) Certified Microsoft .NET Web Developer III - 102206 - SP Create date: 01-Apr-2022 start date:5/2/2022 End date:12/30/2022 submission deadline:4/11/2022 at 4:00PM CST. client info: Milwaukee County Note: * Interview Process: Microsoft Teams Interview w/camera on, 1-2 rounds * Duration: 12/31/2022 with extension possible. * Remote or On-site? Candidates wit.... (This job is for - Troubleshooting Jobs in WI Milwaukee Developer - (in Milwaukee, WI)) Desktop Support-2 - WISCJP00018174 Create date: 02-Apr-2021 Start Date :05/03/2021 End Date :06/30/2021 Submission Deadline :Due to SCS 04/07/2021 by 8:00 A.M. CT Client Info : MILWCNTY-Airport Note : * Duration: Initial Period: 05/03/2021 - 06/30/2021; Renewals/Extensions through 06/30/2022 Description : This p.... (This job is for - Troubleshooting Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) Cloud Automation Engineer - 68208 Create date: 02-Oct-2020 Job Description : Our great client in Milwaukee, WI has an immediate opening for a Senior Azure Cloud Engineer. This can sit remote. The Cloud Systems Engineer is part of the Infrastructure and Operations (I&O) – Hosting Services Department. This role includes responsibility for the design, planning, management, support, and .... (This job is for - Troubleshooting Jobs in WI Racine Engineer - (in RACINE, WI)) Associate Cloud Engineer - 39486 Create date: 16-Oct-2018 Candidate must be our own W2 Employee We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens Job Description : Our great Fortune 500 client in Franklin, WI has an immediate opening for an Associate Cloud Engineer. Description: Looking for a brilliant IT professional with a good un.... 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