Troubleshooting MS Office OITS Analyst (Jobs in Tampa, FL)   Requirement id 116629 Job title Analyst Job location in Tampa, FL Skills required Troubleshooting, VC Operations, MS Office, OITS Open Date 11-May-2021 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Troubleshooting, VC Operations, MS Office, OITS Description: Day-to-Day Tasks include, but not limited to: Provides Audio Visual (AV) and Video Conference (VC) support as assigned. Assists with reserving, setting up, coordinating, and troubleshooting of AV and VC meetings. Performing advanced troubleshooting to determine cause of problem. Installs, configures, and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches, and advanced technical support within specified time frame. Monitors Service Desk queue and resolves support tickets as assigned. Assigns service desk tickets to the appropriate technician or group for proper resolution and ensures all Service Level Agreements are met in a timely manner. Documents work performed and resolution(s). Identify, analyze, and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork. Provides support for software applications such as Microsoft Operating Systems, Microsoft Office Suite, various off the shelf and Department developed applications, as needed, or assigned. Update asset management information in OneNote and Active Directory accordingly, as well as coordinate with Admin Assistant on surplusing of IT equipment. Provides hardware and software technical training and professional development for other Technicians as needed or assigned. Participates and coordinates in projects like the Personal Computer Replacement Project, Memory Upgrade Project, Windows 10 Build Upgrade Project, etc. Shares information and receives feedback from other OIT staff as appropriate. Generates and maintains detailed technical documentation including software installation guidelines, troubleshooting processes, etc. Coordinates service calls and repairs for warranty and non-warranty items. Maintains records on all calls and keeps accurate records relating to service calls for maintenance or warranty repairs. Installs, maintains, and supports specialized software applications as assigned. Performs, evaluates, and promotes research and testing of assigned special applications including both hardware and software. Provides Tier III advanced support for other Technicians as needed or assigned. Performs other duties assigned. Providing Tier 2 support of medium to high complexity. Provides Audio Visual (AV) and Video Conference (VC) support as assigned. Performing advanced troubleshooting to determine cause of problem. Installs, configures, and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frame. Monitors Service Desk queue and resolves support tickets as assigned. Update asset management information in OneNote and Active Directory accordingly, as well as coordinate with Admin Assistant on surplusing of IT equipment. Provides hardware and software technical training and professional development. Participates and coordinates in projects. Shares information and receives feedback from their OIT staff as appropriate. Generates and maintains detailed technical documentation. Coordinates service calls and repairs for warranty and non-warranty items. Maintains records on all calls. Provides Tier III advanced support for other Technicians as needed or assigned. Preferred Qualifications: Bachelors Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. Minimum of 3 years of experience.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 116629 while calling.   Other jobs in FL: Alachua (1), Ft Lauderdale (2), Ft Myers (2), Jacksonville (57), Lake Mary (1), Miami (4), Orlando (10), Saint Petersburg (3), South Florida (1), St Petersburg (1), Tallahassee (1), Tampa (26),    Troubleshooting job openings in other states Jobs List DOT - Help Desk Analyst 1/HDA1 (808180) Create date: 12-Aug-2026 Start date :9/21/2026 End Date :07/30/2027 Submission deadline :08/17/2026 Client Info : DOT Note: * 100% On-site, face to face interviews only, Local Candidates only (local to Ohio) Description: HDA1 to help IT Automate and implement new technology to assist with keeping the .... (This job is for - Troubleshooting Jobs in OH Colombus Analyst - (in Colombus, OH)) Service Desk Support Analyst - RFO 3828 Create date: 29-Jul-2026 Start date :9/8/2026 End Date :08/31/2027 Submission deadline :Due to SCS on 08/09/2026 by 8:00 A.M. Client Info : The Metropolitan Council Office Minnesota Department of Information Technology Services (MNIT) Note: * The work is expected to be done remotely with rare on-site meetings. On-site me.... (This job is for - Troubleshooting Jobs in MN StPaul Analyst - (in St Paul, MN)) Help Desk I - 163728 Create date: 24-Jul-2026 Start date :8/24/2026 End Date :06/30/2027 Submission deadline :7/31/2026 4:00:00 PM Client Info : DOA Note: * Interview Process: Remote Interviews through TEAMS - 1 round * Onsite or remote: Onsite. Candidates must be WI residents or willing to relocate to WI at the candidates expe.... (This job is for - Troubleshooting Jobs in WI Madison Consultant - (in Madison, WI)) Network Engineer III - 160162 Create date: 17-Jun-2026 Start date :6/29/2026 End Date :09/30/2026 Submission deadline :6/19/2026 at 4:00 PM CST. Client Info : MCTS Note: * Interview Process: Face to Face * Duration of the Contract: 90 days with the possibility of extension Onsite or Remote? The position is on-site. Candidate MUST be .... (This job is for - Troubleshooting Firewall Jobs in WI Milwaukee Engineer - (in Milwaukee, WI)) SaaS Platform Administrator - 485 Create date: 01-Jun-2026 Start date :06/01/2026 End Date :12/04/2026 Submission deadline : 05/29/2026 Client Info : OAG Note: Description: SaaS Platform Administrator. We are seeking an experienced SaaS Platform Administrator with 5+ years of hands on expertise to manage the daily administration, configuration, .... (This job is for - SalesForce Troubleshooting Jobs in MI Pontiac Administrator - (in Pontiac, MI))    Troubleshooting job openings in FL Jobs List 2200 - Customer Support Technician Create date: 19-May-2026 Bid URL: https://s3.ariba.com/Buyer/Main/aw?awh=r&awssk=EJkbmVgwcMTe7oiN&realm=myfloridamarketplaceFLAIR&passwordadapter=AribaSupplierNetworkUser&dard=1 Note: Online Submission Submission Deadline: Friday, May 29th 2026 at 5:00 PM. Start Date:6/30/2026 End Date:6/30/2028 Client: Florida Department of.... (This job is for - Troubleshooting Jobs in FL Jacksonville Consultant - (in Jacksonville, FL)) Doc196805 Job 2210 Customer Support Analyst A. Entry -SP Create date: 22-Apr-2022 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=it5qns.fd&awcharset=UTF-8 Note: FDOT is accepting ONE (1) candidate submissions per vendor for this Incumbent position. Note: Exhibit F-Resume Self-Certification Form must be signed by the candi.... (This job is for - Troubleshooting Jobs in FL Chipley Analyst - (in Chipley, FL)) Doc195645 Job 2210, Customer Support Analyst B. Inter -SP Create date: 13-Apr-2022 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=iqau6l.fd&awcharset=UTF-8 Note: FDOT OIT is accepting ONE (1) candidate submission per vendor for this Vacant position. Submission Deadline: 4/21/2022 1:00 PM EST Start Date: 5/2/2022.... (This job is for - Troubleshooting Jobs in FL Gainesville Analyst - (in Gainesville, FL)) Doc181463 FDOT Job 2210 Customer Support Analyst B Inter -SP Create date: 09-Nov-2021 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=hz3apb.fd&awcharset=UTF-8 Exhibit G: Resume Self-Certification Form must be signed by the candidate. Note: FDOT is accepting ONE (1) candidate submission per vendor for this Vacant position. Troubleshooting Jobs in FL Gainesville Analyst - (in Gainesville, FL)) Doc180081 1440 Database Administrator Advanced C -SP Create date: 22-Oct-2021 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=hw4fme.fd&awcharset=UTF-8 Note: Contract Exhibit G - Resume Acknowledgement Form must be submitted. Submission Deadline: 11/18/2021 11:45 PM EST Start Date: 11/29/2021 End Date .... (This job is for - Troubleshooting Red Hat Linux Jobs in FL Tallahassee Administrator - (in Tallahassee, FL)) (Analyst: Troubleshooting, VC Operations, MS Office, OITS in Tampa, FL)

Featured Jobs APEX SOQL Architect (Jobs in Columbus, Ohio) JavaScript ASP. Consultant (Jobs in Cayce, South Carolina) Cybersecurity Threat Analyst (Jobs in Austin, Texas) Quality Assurance Jira Azure Analyst (Jobs in Lansing, Michigan) EHR Jira Windows Analyst (Jobs in Atlanta, Georgia) ITSM ServiceNow BMC Jira Developer (Jobs in Atlanta, Georgia) J2EE Curam Technical Developer (Jobs in Raleigh, North Carolina) Communication Quality Assurance Tourbleshooting Analyst (Jobs in Tallahass - - Consultant (Jobs in Tennessee, Tennessee) Migration Engineer (Jobs in Raleigh, North Carolina)