Troubleshooting MS Office OITS Analyst (Jobs in Tampa, FL)   Requirement id 116629 Job title Analyst Job location in Tampa, FL Skills required Troubleshooting, VC Operations, MS Office, OITS Open Date 11-May-2021 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Troubleshooting, VC Operations, MS Office, OITS Description: Day-to-Day Tasks include, but not limited to: Provides Audio Visual (AV) and Video Conference (VC) support as assigned. Assists with reserving, setting up, coordinating, and troubleshooting of AV and VC meetings. Performing advanced troubleshooting to determine cause of problem. Installs, configures, and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches, and advanced technical support within specified time frame. Monitors Service Desk queue and resolves support tickets as assigned. Assigns service desk tickets to the appropriate technician or group for proper resolution and ensures all Service Level Agreements are met in a timely manner. Documents work performed and resolution(s). Identify, analyze, and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork. Provides support for software applications such as Microsoft Operating Systems, Microsoft Office Suite, various off the shelf and Department developed applications, as needed, or assigned. Update asset management information in OneNote and Active Directory accordingly, as well as coordinate with Admin Assistant on surplusing of IT equipment. Provides hardware and software technical training and professional development for other Technicians as needed or assigned. Participates and coordinates in projects like the Personal Computer Replacement Project, Memory Upgrade Project, Windows 10 Build Upgrade Project, etc. Shares information and receives feedback from other OIT staff as appropriate. Generates and maintains detailed technical documentation including software installation guidelines, troubleshooting processes, etc. Coordinates service calls and repairs for warranty and non-warranty items. Maintains records on all calls and keeps accurate records relating to service calls for maintenance or warranty repairs. Installs, maintains, and supports specialized software applications as assigned. Performs, evaluates, and promotes research and testing of assigned special applications including both hardware and software. Provides Tier III advanced support for other Technicians as needed or assigned. Performs other duties assigned. Providing Tier 2 support of medium to high complexity. Provides Audio Visual (AV) and Video Conference (VC) support as assigned. Performing advanced troubleshooting to determine cause of problem. Installs, configures, and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frame. Monitors Service Desk queue and resolves support tickets as assigned. Update asset management information in OneNote and Active Directory accordingly, as well as coordinate with Admin Assistant on surplusing of IT equipment. Provides hardware and software technical training and professional development. Participates and coordinates in projects. Shares information and receives feedback from their OIT staff as appropriate. Generates and maintains detailed technical documentation. Coordinates service calls and repairs for warranty and non-warranty items. Maintains records on all calls. Provides Tier III advanced support for other Technicians as needed or assigned. Preferred Qualifications: Bachelors Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. Minimum of 3 years of experience.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 116629 while calling.   Other jobs in FL: Alachua (1), Ft Lauderdale (2), Ft Myers (2), Jacksonville (57), Lake Mary (1), Miami (4), Orlando (10), Saint Petersburg (3), South Florida (1), St Petersburg (1), Tallahassee (1), Tampa (26),    Troubleshooting job openings in other states Jobs List VDOT AV/Desktop Tech Support Analyst 4 ONSITE (759973) Create date: 02-Apr-2025 Start date : 03/31/2025 End Date : 06/30/2025 Submission deadline : 4/7/2025 Client Info : VDOT Note: * Agency Interview Type : In Person Only * Onsite Description : *candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions *local Richmond,.... 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(This job is for - ServiceNow Troubleshooting Jobs in PA CumberlandCounty Consultant - (in Cumberland County, PA))    Troubleshooting job openings in FL Jobs List Doc196805 Job 2210 Customer Support Analyst A. Entry -SP Create date: 22-Apr-2022 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=it5qns.fd&awcharset=UTF-8 Note: FDOT is accepting ONE (1) candidate submissions per vendor for this Incumbent position. Note: Exhibit F-Resume Self-Certification Form must be signed by the candi.... (This job is for - Troubleshooting Jobs in FL Chipley Analyst - (in Chipley, FL)) Doc195645 Job 2210, Customer Support Analyst B. Inter -SP Create date: 13-Apr-2022 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=iqau6l.fd&awcharset=UTF-8 Note: FDOT OIT is accepting ONE (1) candidate submission per vendor for this Vacant position. Submission Deadline: 4/21/2022 1:00 PM EST Start Date: 5/2/2022.... (This job is for - Troubleshooting Jobs in FL Gainesville Analyst - (in Gainesville, FL)) Doc181463 FDOT Job 2210 Customer Support Analyst B Inter -SP Create date: 09-Nov-2021 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=hz3apb.fd&awcharset=UTF-8 Exhibit G: Resume Self-Certification Form must be signed by the candidate. Note: FDOT is accepting ONE (1) candidate submission per vendor for this Vacant position. Troubleshooting Jobs in FL Gainesville Analyst - (in Gainesville, FL)) Doc180081 1440 Database Administrator Advanced C -SP Create date: 22-Oct-2021 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=hw4fme.fd&awcharset=UTF-8 Note: Contract Exhibit G - Resume Acknowledgement Form must be submitted. Submission Deadline: 11/18/2021 11:45 PM EST Start Date: 11/29/2021 End Date .... (This job is for - Troubleshooting Red Hat Linux Jobs in FL Tallahassee Administrator - (in Tallahassee, FL)) Doc173583 Systems Administrator (Windows) Inter -SP Create date: 11-Aug-2021 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=hj78ji.fd&awcharset=UTF-8 Note: Contract Exhibit G - Resume Acknowledgement Form must be submitted. Note: We are accepting THREE (3) candidate submissions per vendor for this VACANT position. Troubleshooting Jobs in FL BocaRaton Administrator - (in BOCA RATON, FL)) (Analyst: Troubleshooting, VC Operations, MS Office, OITS in Tampa, FL)

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