Troubleshooting Routing Test Plans Test Execution Genesys Developer Engineer (Job   Requirement id 14005 Job title Engineer Job location in San Antonio, TX Skills required Troubleshooting, Genesys GDP, Routing, Test Plans Test Execution Genesys Develo Open Date 30-May-2013 Close Date Job type Contract Duration 36 Months Compensation DOE Status requirement --- Job interview type Face to Face interview Apply    Email Recruiter: coolsoft Job Description Engineer: Troubleshooting, Genesys GDP, Routing, Test Plans Test Execution Genesys Develo Certified Genesys Engineer GCP8 - CVP SAN ANTONIO, TX 3 Year Contract Required Experience: Expert knowledge of GVP IVR platform Working knowledge Computer Telephony Integration between Genesys GDP and routing environment (CTI) Genesys GCP8 - CVP Certification Ability to create test plan/schedule, coordinate test execution, and analyze test results, and provide support of defining test requirements, and generating recommendations based on test result. Ability to work with Empirix to support test. Expertise in the following areas: o Genesys Routing Strategies Building, testing, upgrading and maintaining routing strategies Modifying routing scripts and transaction lists to accommodate minor changes in call flow Troubleshooting and modifications of call flow through a load balanced environment using Cisco and F5/BigIP o Genesys Administrator Agent moves/adds/changes. Adding, modifying, disabling, enabling or deleting agent configuration Adding, modifying, or deleting agent groups, virtual agent groups and virtual queues Adding, modifying, or deleting agent skills Add/Change/Delete: extensions, login IDs Modifying the Genesys configuration data to mirror a change made on a premise switch (i.e. changing an agent phone extension or login ID) Add/Change/Delete new objects such as new service numbers and network destinations o Reporting Management Scheduling and running reports Creating of real-time reporting views with CCPulse Experience in deploying and supporting Multimedia Experience in deploying and supporting Infomart Ability to identify monitoring opportunities and best practices Proficient in oral and written communication such as training, drafting of support documentation and transferring knowledge Qualified to participate in incident and problem management and application release and configuration change activity Experience in troubleshooting and problem resolution activities   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 14005 while calling.   Other jobs in TX: Austin (21), Dallas (32), Fort Worth (30), Ft Worth (1), Grand Prairie (1), Houston (12), Hunstville (2), Huntsville (1), Irving (3), Plano (4), San Antonio (9), Woodlands (1), Troubleshooting job openings in San Antonio, TX Jobs List Oracle / SQL Server DBA - 31322 Create date: 25-Jan-2018 Client Info : Tesoro Job Description : Key Responsibilities: Experience with various versions of MSSQL Server and Oracle. Experience in troubleshooting and resolving complex database problems. Experience in Performance Tuning and Optimization, using native monitoring and troubleshooting t.... (This job is for - Troubleshooting Perl Jobs in TX SanAntonio DBA - (in San Antonio, TX))    Troubleshooting job openings in other states Jobs List NCDOT - Specialist- Expert (768031) Create date: 21-Jul-2025 Start Date :08/08/2025 End Date :08/06/2026 Submission Deadline :07/25/2025 Client Info : NCDOT Note : * Agency Interview Type : In Person Only * Hybrid Description : ***This position is located in Raleigh North Carolina. Remote work will be allo.... (This job is for - Troubleshooting Jobs in NC Raleigh Specialist - (in Raleigh, NC)) ID - IDJC - IT A/V Technician (767428) Create date: 09-Jul-2025 Start Date :7/21/2025 End Date :01/05/2026 Submission Deadline :07/14/2025 Client Info : Idaho Judicial Branch - Administrative Office of the Courts - IT Note : * Agency Interview Type : In Person * Onsite Description : General Position Summary: Troubleshooting Jobs in ID Boise Consultant - (in Boise, ID)) Technical Architect II - 143690 Create date: 13-Jun-2025 Start date : 07/01/2025 End Date : 06/30/2026 Submission deadline : 6/17/2025 4:00:00 PM Client Info : DOT Note: * Interview Process: Teams Interview * Duration: 6/30/2026, with possibility of extension * Onsite or Remote: Candidates must be CURRENT WI residents. No .... (This job is for - IIS Troubleshooting Architecting Jobs in WI Madison Architect - (in Madison, WI)) Systems Administrator I - 143426 - Rebid Create date: 05-Jun-2025 Start date : 07/01/2025 End Date : 06/30/2026 Submission deadline : 6/9/2025 4:00:00 PM Client Info : DPI Note: * Interview Process: Teams interview (with camera and audio on) * Duration: 6/30/26 with extensions likely * Remote or Onsite? Must be a WI resident or wil.... (This job is for - Troubleshooting Jobs in WI Madison Administrator - (in Madison, WI)) VDOT AV/Desktop Tech Support Analyst 4 ONSITE (759973) Create date: 02-Apr-2025 Start date : 03/31/2025 End Date : 06/30/2025 Submission deadline : 4/7/2025 Client Info : VDOT Note: * Agency Interview Type : In Person Only * Onsite Description : *candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions *local Richmond,.... (This job is for - TroubleshootingVisio Jobs in VA Richmond Analyst - (in Richmond, VA))    Troubleshooting job openings in TX Jobs List ITSAC 23R0014956 Systems Analyst 2 -SP Create date: 13-Apr-2023 Bid URL: https://dir.my.site.com/itsacvendor/s/itsac-vendor-response/a588z0000003TnxAAE/23r0014956 Note: Online Submission Note: Total estimated hours per Candidate shall not exceed 400 hours Note: RTR form must be signed by the candidate Submission Deadline: 4/21/2023 5:00 pm CT Start Date: 5/1/2023 End Da.... (This job is for - TroubleshootingPowerapps Jobs in TX Austin Analyst - (in Austin, TX)) QA Analyst - Senior - 72916 Create date: 12-Mar-2021 Candidate must be our W2 Employee. Job Description: The Software Development Engineer in Test will play a pivotal role in our payment platform in testing mission critical solutions that will ensure that the applications are built and functioning as per requirements, following an agile methodology. The responsibilities also inc.... (This job is for - Troubleshooting API Unix Linux Jobs in TX Austin Analyst - (in Austin, TX)) IT Analyst V - 72006 Create date: 16-Feb-2021 Candidate must be our W2 Employee. Candidate must be local: Yes We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens. Job Description: Global Pricing Business Analyst - Austin, TX or Maplewood, MN The person hired for the position of Global Pricing Business Analyst will work with IT an.... (This job is for - Troubleshooting ERP Jobs in TX Austin Analyst - (in Austin, TX)) Salesforce Technical Lead - 71176 Create date: 25-Jan-2021 Job Description: The Technical Lead role is responsible for defining the technical solutions for Salesforce implementations aimed at improving business processes. This role will lead the development team members on projects and guide them in following best practices to come up with the best overall solutions. This role adheres to and pro.... (This job is for - Troubleshooting Implementation SalesForce Jobs in TX Dallas TechLead - (in Dallas, TX)) Sr. Fullstack Developer - 70434 Create date: 23-Dec-2020 Candidate must be our W2 Employee. Job Description: Must Have Skills: 5-10 yrs Java/J2EE stack experience. Manager is looking for both front and backend development experience. Web Services, UI, SOAP, Spring, Strong design skills, writing SQL, and having Agile experience. MUST have an understanding of Se.... (This job is for - Troubleshooting Debugging Jobs in TX Austin Developer - (in Austin, TX)) (Engineer: Troubleshooting, Genesys GDP, Routing, Test Plans Test Execution Genesys Develo in San Antonio, TX)

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