UAT ITSM ITIL Framework SOP Analyst (Jobs in Madison, WI)   Requirement id 157998 Job title Analyst Job location in Madison, WI Skills required ServiceNow ITSM Implementations, UAT, ITSM, ITIL Framework SOP Open Date 13-Apr-2026 Close Date Job type Contract Duration 2 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: ServiceNow ITSM Implementations, UAT, ITSM, ITIL Framework SOP Start date :5/11/2026 End Date :06/30/2026 Submission deadline :04/20/2026 at 4:00 PM CST. Client Info : DWD Note: * Onsite or Remote? Candidates must be CURRENT WI residents. No relocation is allowed. This position can work 100% remote (within the state of WI). * Interview Process: Teams with camera on. PLEASE NOTE: A Realtime Screenshot Photo of the candidate MUST be uploaded to candidates bid upon confirming the interview. Please see Client Realtime Photo Requirement & Instructions" document in the Attachments section of this posting for details. * Duration of the Contract: 6/30/2026, with potential for multi-year extensions Description: The Bureau of Information Technology Services (BITS) requests to procure a Business Analyst/Consultant IV contractor using the IT Vendor Managed Services Contract # 505ENT-M21-SERVICESIT-01. This request is essential to meet the workload demands of the ServiceNow implementation and ensure the department remains on schedule with critical project timelines. While BITS has a full-time ServiceNow Administrator, the current project volume exceeds our internal capacity. This contractor will work alongside our staff to complete initial service requests and configuration for the implementation. As the project progresses into the Software Asset Management (SAM) and Hardware Asset Management (HAM) phases, this resource will shift to providing maintenance and support. This additional capacity allows BITS to implement business process improvements and increase self-service options without delaying the rollout of new features. Securing this resource ensures that the platform remains stable and well-supported as we expand its capabilities. Client is currently allowing remote work from any of the contiguous states of the United States. The contractor will be required to be available online, be present to meet all workload requirements, and must be available to attend all scheduled meetings during Client standard working hours of 7:45 am – 4:30 pm Central Time. Client can make changes or modifications to this arrangement with reasonable advance notice.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 157998 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2),         (Analyst: ServiceNow ITSM Implementations, UAT, ITSM, ITIL Framework SOP in Madison, WI)

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