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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
APEX SOQL JavaScript SFDC Sales Force Management Specialist
(Jobs in Columbus, OH)
 
Requirement id 153803
Job title Specialist
Job location in Columbus, OH
Skills required APEX, SOQL, JAVA SCRIPT, SFDC Sales Force Management
Open Date 10-Jun-2025
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Specialist: APEX, SOQL, JAVA SCRIPT, SFDC Sales Force Management

Start date : 07/01/2025

End Date : 06/30/2026

Submission deadline : 06/13/2025

Client Info : MCD

Note:

* Hybrid - Required 2 days (Mon &Tue) subjected to change as per business needs

* Interviews: In person for local, Teams for non-local

Description :

MCD – Technical Specialist (TS3)

The following resource is required for ITS-AppDev to implement & support the new Customer Experience Management System (CEMS) built in-house for supporting the Managed Care Entities, SPBM OHCW Waiver members. The purpose of the application is to develop a single software solution to meet CMS grievance system requirements for all FFS waivers & SPBM Grievances & Appeals, address MCP grievance data storage and analytics needs pursuant to federal reporting requirements, and provide visibility to complaints received by Ohio Home Care Waiver (OHCW) Case Management Agencies (CMAs).


The scope of the resources work includes Salesforce System development, workflow design & documentation. This projects Phase 2 is slated for Jan 1st, 2026 go-live date for receiving submitting Grievances & Complaints in the system directly.


Responsibilities
• Work with business teams to understand their processes and translate their needs into actionable salesforce requirements for configuration/development.
• Involved in all aspects of the Project life cycle, from the initial kickoff through the requirements analysis, design, implementation, testing and post-production solution and user support.
• Maintains and provides enhancements to the existing Salesforce solutions.
• Develop and create customized reports and dashboards.
• Manages user testing to include developing test plans, creating user test cases.
• Create and maintain documentation on processes, policies, configuration, and user guides.
• Familiar with Salesforce.com best practices related to release management and deploying changes through the various sandboxes to production.
• Mentors and trains State Development resources.

Detailed Day-To-Day Job Duties to be performed:

Responsibilities:
• Design, Develop, Test, Document and Deploy high quality business solutions on the Force.com platform.
• Maintain, enhance, and create workflows, Flows and other functions and configurations within the Salesforce.com environment.
• Develops and Manages Communities
• Proactively seek out and identify needed system changes.
• Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation.
• Develops and creates advanced-level customized reports, dashboards and respond to ad hoc reporting requests as needed.
• Handles and implements third-party integrations and trouble-shoots any issues with applications as they arise.
• Works with leadership and stakeholders, determine Salesforce and other technologies, software, tools, and approaches to improve operational efficiencies, and enhance the customer experience.
• Creates project documentation, including user interface guides, training documentation or other functional specific documents and change requests.
• Thoroughly unit test development deliverables and participates in business user acceptance testing
• Validates test cases and results against requirements.
• Develops complex, macro driven reports to summarize system information for Senior Management.
• Salesforce report building best practices should be followed to avoid the creation of configurations that negatively impact performance as data volumes increase.
• Assist with migration from older systems/processes into Salesforce.com.
• Import data as appropriate using Salesforce tools like Data Loader
• Log, troubleshoot and resolve system problems.
• Monitor and manage exception logs for back-
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 153803 while calling.
 
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(Specialist: APEX, SOQL, JAVA SCRIPT, SFDC Sales Force Management in Columbus, OH)
     
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