VPN MS Office Service Desk Analyst Administrator (Jobs in Des Moines, IA)   Requirement id 45039 Job title Administrator Job location in Des Moines, IA Skills required VPN, MS Office, Ms Windows 7, Service Desk Analyst Open Date 15-Apr-2015 Close Date Job type Not specified Duration 12 Months Compensation DOE Status requirement --- Job interview type Face to Face interview Apply    Email Recruiter: coolsoft Job Description Administrator: VPN, MS Office, Ms Windows 7, Service Desk Analyst Description: This role is focused on level 1 help desk phone support, primarily with system access issues and password support. Must be able to operate in a call center environment around ringing phones and other support team members. The ideal candidate must have excellent customer service and communications skills. Candidate must be able to: - handle difficult situations with clients and turn them into a win for the service desk team - initiate trouble tickets from a service desk system - answer how-to questions and resolve issues related to system access and password creation/reset - maintain a positive outlook, be professional, and provide excellent customer service Greater detail outlined in the skills matrix. Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work week At least 3 years of relevant experience working in a technical IT call center environment Required Skills: * Ability to talk with business users who have limited IT knowledge about their issues * Knowledge of remote VPN process and troubleshooting * Ability to work with, and understand all Microsoft Office applications to assist callers * Experience supporting of Microsoft Windows 7 * Ability to enter tickets into a service desk call center application   Call 502-379-4456 Ext 100 for more details. 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