VPN SCCM Technical Lead TechLead (Jobs in Atlanta, GA)   Requirement id 74835 Job title Tech Lead Job location in Atlanta, GA Skills required TCP/IP, Wireless Communications, LAN Speeds And General Problems, Active Directory, VPN, SCCM Technical Lead Open Date 29-Oct-2018 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Tech Lead: TCP/IP, Wireless Communications, LAN Speeds And General Problems, Active Directory, VPN, SCCM Technical Lead Start Date :11/15/2018 End Date :05/14/2019 Submission Deadline :11/02/2018 Description : Please list Responsibilities 1 Under broad supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users needs. May develop and conduct training programs for software/hardware users. Owns assigned tasks. Provides advanced technical assistance and support for incoming queries and issues related to agency computer systems, software (e.g. Windows 7/10, Office 2013-16, IE browsers, etc.), and hardware from users. Provides assistance in person, over the phone, by remote control, walk-ins, and desk side. Supports and responds to 750 users problems and 2400 devices in a timely fashion, demonstrating courtesy and respect with customers to ensure complete problem resolution and satisfaction through appropriate follow-up. Tracks all user problems in the agency tracking system. 2 Distributes and reviews user equipment as required, updates inventory asset management systems with assigned equipment. Ensures equipment is clean, up to date and operational. Provides installation and assistance for laptops, desktops, printers, scanners, cell phones, air cards, and other assigned peripherals. 3 Troubleshoots desktop and network printing problems for various vendor printing devices. Resolves issues submitted from the help desk Telecom admin; escalates issues to the Systems Administrator when necessary. Places support calls through online problem tracking system for each vendors printers/copiers to include HP, Dell, Canon, Gordon, Verizon, Lenovo, and others. Tracks problems in tracking system, ensuring vendor support and follows through until problem is rectified. 4 Advanced level understanding and operational knowledge of Windows Operating Systems and applications, security software, Microsoft Office applications, various browsers, Go To Meeting, and agency applications. 5 Provides advanced level experience to users on various vendor wireless networks. Understanding of home wireless networks and router setups. Supports telecommunication devices and services. 6 Ascertains advanced level IT problems from the working level support specialist and assists with difficult trends for reporting to IT management at weekly meetings. 7 Advanced level experience for training users on use of IT hardware and software (e.g.: laptops, portable printers, login, GroupWise Email). Create user support documentation and instructions for users. 8 IT Support Specialist Lead works with the Application Service Teams when incidents must be escalated for resolution. The lead supports agency proprietary clients and web applications in use by agency programs. 9 Assists IT Support Supervisor in customizing Incident Tracking System and assist systems to increase the efficiency of the helpdesk staff and customer response times. Assists with gathering reports and providing data to IT Support Supervisor for problem trends and resolutions. 10 Leads IT Support Team on project tasks – Assigned high level work that is challenging to meet the demands of dynamic workplace requests. 11 Take part in bi-monthly training to new hires, end users, and IT support team. Actively involved in O365 and Skype trainings. 12 JR NETWORK ADMIN DUTIES Assist with supporting onboarding/offboarding account modifications Assist with managing SCCM computer modifications Assist with McA   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 74835 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), TCP/IP, Wireless Communications, LAN Speeds And General Problems job openings in Atlanta, GA Jobs List Technical Support - 49278 Create date: 03-Dec-2015 Description: Provides technical assistance and support for incoming queries and issues related to agency computer systems, software (e.g. Windows 7, Office 2013, IE browsers), and hardware from users. Provides assistance in person, over the phone, by remote control, walk-ins, emails, and desk side support. Supports and responds to .... (This job is for - job Jobs in GA Atlanta Consultant - (in Atlanta, GA))         (Tech Lead: TCP/IP, Wireless Communications, LAN Speeds And General Problems, Active Directory, VPN, SCCM Technical Lead in Atlanta, GA)

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