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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
VPN IT Systems Engineering Consultant
(Jobs in Des Moines, IA)
 
Requirement id 133687
Job title Consultant
Job location in Des Moines, IA
Skills required VPN, Windows 7, MS Office 2010, IT Systems Engineering
Open Date 11-May-2022
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Consultant: VPN, Windows 7, MS Office 2010, IT Systems Engineering

Start Date : 05/30/2022

End Date : 04/30/2023

Submission Deadline : 5/13/2022

Client Info : OCIO: Office of the Chief Information Offic


Description :
The Help Desk Support (HDS) resource provides technical assistance support and advice to end users for hardware, software and systems. Depending on the level, the Help Desk Support staff will provide phone support for activities such as password resets or in-person, hands-on technical assistance to business and technical users. Calls software and hardware vendors to request service regarding defective products. Talks to programmers to explain software errors or to recommend changes to programs. Talks with technical and non-technical co-workers to research problem and find solution. Calls software and hardware vendors to request service regarding defective products. Develops end user instructions Examples could be: How to manage your popup blocker or How to add a printer. Follows quality standards and displays strong customer service skills. Able to work in a team environment. Completes assigned tasks. Possesses strong communication skills; both written and spoken. Trains users on software and hardware on-site.

HDS3
3 to 5 years field experience and preferred education: 4 year college degree in field of specialty or equivalent education and experience combined.

The State of Iowa OCIO is searching for a Help Desk Support (HDS3) resource to provide
technical assistance and advice to end users for hardware, software and systems. This position
will perform all roles of a Help Desk Support technician to create a ticket, providing immediate
assistance for issues over the phone when possible or escalating to appropriate teams when
needed. A majority of the calls are from public users requiring password resets, helping to get
access to systems or setting an account. The ideal candidate will have excellent customer service
and communications skills.
Responsibilities:
? Handle difficult situations with clients and turn them into a win for the service desk team
? Initiate trouble tickets from a service desk system
? Answer how-to questions and resolve issues related to system access and password
creation/reset
? Maintain a positive outlook, be professional, and provide excellent customer service
Skill
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 133687 while calling.
 
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Note |:

* Agency Interview Type: Web Cam Interview Only

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The Help Desk Support (HDS) resource provides technical assistance support and advice to end users for hardware, software and systems.
Complete Description:
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Description :

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Description :

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(Consultant: VPN, Windows 7, MS Office 2010, IT Systems Engineering in Des Moines, IA)
     
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