W/Remedy Analyst (Jobs in Harrisburg, PA)   Requirement id 18235 Job title Analyst Job location in Harrisburg, PA Skills required Field Experience, W/Remedy, Automated Call Distribution, Open Date 14-Apr-2014 Close Date Job type Not specified Duration 2 Months Compensation DOE Status requirement --- Job interview type Face to Face interview Apply    Email Recruiter: coolsoft Job Description Analyst: Field Experience, W/Remedy, Automated Call Distribution, Description: * Support in-house help desk team by taking a variety of IT related calls including IT hardware consisting of PCs, Printers, Routers, Servers, and UPS; calls involving Mainframe and Network software Telecommunications and Datacomm problems. * Tasks include: Receive calls for assistance, elicit information, and perform hardware and software diagnostic procedures including use of utility programs in diagnosis and troubleshooting of IT hardware and software. * Refer Tier 2 calls to technical staff via Remedy or service providers * Resume or restore mainframe, LAN and user IDs and passwords through RACF or Active Directory * All roles specified in HDS 1 - Provide service and preventive maintenance activities on element exchange/baseline products (products with element exchange service and traditional maintenance philosophies; i.e., terminals, printers, personal computers, etc.). * Able to diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers. Makes appropriate use of reference publications and diagnostic aids in resolving technical problems. * Take active role in suggesting peripheral equipment. * Detect and correct equipment errors. * Prioritize and schedule own workload. * Needs technical assistance on complex problems * Assist in coordination of changes, upgrades and new products, * ensuring systems will operate correctly in current and future environment. * Provide accurate and complete answers to general use and administrative environment questions in a timely manner. * Implement shared software, such as operating systems, configuration management tools * Communicate accurate and useful status updates. * Manage and report time spent on all work activities. * Follow quality standards. * Ability to work in a team environment * Complete assigned tasks. * Strong communication skills; both written and spoken. Plus the following: * Knowledge of system relationships and telecommunications. * Application of technical skill to a variety of equipment types. * Diagnoses and repairs industry systems products. * Perform routine service and repairs on industry system products without assistance. * Anticipate and resolve issues specific to the team. * Determine time estimates and schedule for own work and resolve issues in a timely manner. * Identify and track issues, risks and action items. Required Skills: * Field experience (i.e. Hands on PC Support experience). * Provide service and preventive maintenance. * Diagnose/coordinate repair of prod by dispatching & tracking Servce Provider * Identify and track issues, risks, and action items * Experience w/Remedy or equivalent problem tracking * Experience using an Automated Call Distribution System (ACD) * Experience working in an Enterprise Level Help Desk environment   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 18235 while calling.   Other jobs in PA: Dauphin (1), Dauphin County (3), Downingtown (2), Glen Milla (1), Harribsurg (1), Harrisburg (47), Horsham (6), Malvern (2), Pennsylvania (13), Phila (2), Philadelphia (16), Pittsburgh (1), Radnor (2), Reading (1), Sharon (3), WAYNE (1), West Cheste (1), West Chester (33), Field Experience job openings in Harrisburg, PA Jobs List BIS Help Desk Analyst 1 -394633 Create date: 09-Jan-2015 Description: Support in-house help desk team by taking a variety of IT related calls including IT hardware consisting of PCs, Printers, Routers, Servers, and UPS; calls involving Mainframe and Network software Telecommunications and Datacomm problems Required Skills: * Help Desk experience in an Enterprise leve.... (This job is for - ACDHelp Desk Jobs in PA Harrisburg Analyst - (in Harrisburg, PA)) BIS Help Desk 1-386294 Create date: 16-Oct-2014 Description: Support in-house help desk team by taking a variety of IT related calls including IT hardware consisting of PCs, Printers, Routers, Servers, and UPS; calls involving Mainframe and Network software Telecommunications and Datacomm problems. Required Skills: * Field experience (i.e. Hands on PC Support exp.... (This job is for - ACD Help Desk Jobs in PA Harrisburg Specialist - (in Harrisburg, PA)) Help Desk Analyst 1-359848 Create date: 12-Mar-2014 Description: * Support in-house help desk team by taking a variety of IT related calls including IT hardware consisting of PCs, Printers, Routers, Servers, and UPS; calls involving Mainframe and Network software Telecommunications and Datacomm problems. * Tasks include: Receive calls for assistance, elicit information, and perform h.... (This job is for - W Remedy Automated Call Distribution System Jobs in PA Harrisburg Analyst - (in Harrisburg, PA)) Help Desk Analyst - 329916 - PENNDOT- BIS Help Desk Analyst Create date: 05-Jun-2013 Description: Support in-house help desk team by taking a variety of IT related calls including IT hardware consisting of PCs, Printers, Routers, Servers, and UPS; calls involving Mainframe and Network software Telecommunications and Datacomm problems. Required Skills: * Field Experience * Provide service and pr.... (This job is for - W Remedy Jobs in PA Harrisburg Analyst - (in Harrisburg, PA))    Field Experience job openings in other states Jobs List Business Analyst 5 -125956 Create date: 08-Jan-2024 start date : 02/05/2024 End date : 1 Years from projected start date submission deadline :1/12/24 at 10am EST client info : DMVA Note: * Interview Process: Face to face interviews. Interviews will be held in Lansing, MI. * Duration: 1 year with possible extension * Hy.... (This job is for - Business Analyst Jobs in MI Lansing Analyst - (in Lansing, MI)) VDH Technical Support Analyst 2 ONSITE (721773) Create date: 12-Oct-2023 Onsite Start date : 10/30/2023 End Date : 02/27/2024 Submission deadline : 10/17/2023 Client Info : VDH Description : ------------------------------------------------------ *Local Richmond, VA candidates required *100% ONSITE work, working with end users within the assigned.... (This job is for - job Jobs in VA Richmond Analyst - (in Richmond, VA)) Mechanical Drafter 1 Create date: 08-Mar-2021 Description: Job Summary: We are looking for Mechanical Drafter, work with an engineering staff to complete the modeling, drafting, and engineering releasing functions in preparation for product to be either manufactured or purchased from a supplier. Position Title: Mechanical Drafter — (11731153) Location: Wamego, .... (This job is for - Jobs in KS Wamego Consultant - (in Wamego, KS)) Business Analyst Consultant-3 - WISCJP00018089 Create date: 17-Feb-2021 Start Date :03/15/2021 End Date :03/14/2022 Submission Deadline :Due to SCS 02/23/2021 By 8:00 A.M. CT Client Info : University of WI - System (UW-System) Description : Work location remote during COVID restrictions, once restrictions have been lifted work will be both remote .... (This job is for - Business Analyst Jobs in WI Madison Consultant - (in Madison, WI)) Statewide Cost Allocation Plan (SWCAP) - 110.7-21-002 - NSPO Create date: 25-Jan-2021 Start Date :05/1/2021 Submission Deadline :02/23/2021 Client Info : Management & Budget, Office of Description : SCOPE OF WORK The North Dakota OMB Fiscal Management Division invites professionals with documented experience, qualifications, and demonstrated expertise in .... 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