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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
W/Remedy ACD Documentation Help Desk Analyst
(Jobs in Harrisburg, PA)
 
Requirement id 14095
Job title Analyst
Job location in Harrisburg, PA
Skills required Field Experience, Service & Preventive Maintenance, W/Remedy, ACD Documentation Help Desk
Open Date 05-Jun-2013
Close Date
Job type Contract
Duration 13 Months
Compensation DOE
Status requirement ---
Job interview type Face to Face interview
Apply
   Email Recruiter: coolsoft
Job Description Analyst: Field Experience, Service & Preventive Maintenance, W/Remedy, ACD Documentation Help Desk

Description:

Support in-house help desk team by taking a variety of IT related calls including IT hardware consisting of PCs, Printers, Routers, Servers, and UPS; calls involving Mainframe and Network software Telecommunications and Datacomm problems.

Required Skills:

* Field Experience
* Provide service and preventive maintenance.
* diagnose/coordinate repair of prod by dispatching & tracking service provider
* Identify and track issues, risks, and action items
* Experience w/Remedy or equivalent problem tracking
* experience using an Automated Call Distribution System (ACD)
* Create end user documentation.
* Help Desk experience in an Enterprise level environment
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 14095 while calling.
 
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Field Experience job openings in Harrisburg, PA
Jobs List

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Support in-house help desk team by taking a variety of IT related calls including IT hardware consisting of PCs, Printers, Routers, Servers, and UPS; calls involving Mainframe and Network software Telecommunications and Datacomm problems

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* Help Desk experience in an Enterprise leve.... (This job is for - ACDHelp Desk Jobs in PA Harrisburg Analyst - (in Harrisburg, PA))

BIS Help Desk 1-386294
Create date: 16-Oct-2014
Description:

Support in-house help desk team by taking a variety of IT related calls including IT hardware consisting of PCs, Printers, Routers, Servers, and UPS; calls involving Mainframe and Network software Telecommunications and Datacomm problems.

Required Skills:

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BIS Help Desk Analyst - 363457
Create date: 14-Apr-2014
Description:

* Support in-house help desk team by taking a variety of IT related calls including IT hardware consisting of PCs, Printers, Routers, Servers, and UPS; calls involving Mainframe and Network software Telecommunications and Datacomm problems.
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Help Desk Analyst 1-359848
Create date: 12-Mar-2014
Description:

* Support in-house help desk team by taking a variety of IT related calls including IT hardware consisting of PCs, Printers, Routers, Servers, and UPS; calls involving Mainframe and Network software Telecommunications and Datacomm problems.
* Tasks include: Receive calls for assistance, elicit information, and perform h.... (This job is for - W Remedy Automated Call Distribution System Jobs in PA Harrisburg Analyst - (in Harrisburg, PA))
 
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(Analyst: Field Experience, Service & Preventive Maintenance, W/Remedy, ACD Documentation Help Desk in Harrisburg, PA)
     
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