Troubleshooting Analyst (Jobs in Colombus, OH)   Requirement id 158877 Job title Analyst Job location in Colombus, OH Skills required Service Desk, Troubleshooting, Ticketing Systems, Open Date 12-Aug-2026 Close Date Job type Contract Duration 10 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Service Desk, Troubleshooting, Ticketing Systems, Start date :9/21/2026 End Date :07/30/2027 Submission deadline :08/17/2026 Client Info : DOT Note: * 100% On-site, face to face interviews only, Local Candidates only (local to Ohio) Description: HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally. This position will function as a highly skilled HDA with specific responsibilities that include: 1. Understanding of Desktop Support and Software Licensing Services. 2. Ability to image machines and install complicated software. 3. Uses creativity and innovation to automate and streamline processes and procedures. 4. Understands customer support, likes to work with people and can ensure that the customer is satisfied. 5. Ability to troubleshoot in a high-level systematic way. Ability to identify issues, research cause, and remediate. 6. Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.) 7. Troubleshoots basic network, software, printing and/or installation problems 8. Supports staff hardware moves for facility reorganization. 9. Experience with ServiceNow and Knowledge Base preferable. 10. Consultant must be available to work a standard 8-hour shift between the hours of 7AM and 5PM. (Expect regular changes to either the earlier or later shift). 11. Consultant must be punctual and reliable: arriving at work on time is essential and required as this is a Customer Service Environment. 1. Strong communication/leadership skills. 2. Strong influence, collaboration and negotiation experience. 3. Ability to collaborate with supporting resources across business and/or functional lines. 4. Have excellent oral and written skills/possess strong meeting and work session facilitation skills. 5. Act as the escalation point for high priority support issues. 6. Ability to interpret end user license agreements. 7. Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets). 8. Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements. 9. Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills. 10. Must be knowledgeable in the English language/speak clearly and understandably use the English language. 11. Ability to understand and follow processes established for the Service Desk.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 158877 while calling.   Other jobs in OH: Cincinnati (1), Cleveland (1), Columbus (233), Dublin (8), Solon (2),    Service Desk job openings in other states Jobs List DCA IT Service Desk Technician (807831) Create date: 23-Jul-2026 Start Date : 8/24/2026 End Date : 06/30/2027 Submission Deadline : 7/28/2026 Client Info : DCA Note: *Agency Interview Type : Either Web Cam or In Person *Work Arrangement : Hybrid *LOCAL CANDIDATES ONLY - Selected candidates will be expected to work onsite when required. Help Desk Jobs in GA Atlanta Consultant - (in Atlanta, GA)) Help Desk III - 160283 -Rebid Create date: 19-Jun-2026 Start Date : 07/01/2026 End Date : 06/30/2027 Deadline : 6/23/2026 4:00:00 PM Client Info : DOT Note : *Interview Process: via Microsoft Teams *Remote or Onsite: Candidates must be CURRENT WI residents. *No relocation allowed. *Required to be onsite 2 d.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) 2210 Customer Support Analyst B. Intermediate (RFQ) - SP Create date: 27-Apr-2026 Bid URL: https://s3.ariba.com/Buyer/Main/aw?awh=r&awssk=xzn_aFNQI4vVF1xL&realm=myfloridamarketplaceFLAIR&passwordadapter=AribaSupplierNetworkUser&dard=1 Note: Online Submission Submission Deadline: 5/7/2026 5PM EST Start Date: 5/11/2026 End Date:6/30/2026 with possible renewal, based on excellence in work provi.... (This job is for - Troubleshooting Jobs in FL Tallahassee Analyst - (in Tallahassee, FL)) Desktop Support III - 157286 Create date: 06-Apr-2026 Start date : 05/04/2026 End Date : 06/30/2026 Submission deadline : 4/8/2026 at 4:00 PM CST. Client Info : DOT Note: * Interview Process: Video conference via Teams * Remote or Onsite? Candidates must be CURRENT WI residents. No relocation allowed. * This role will be hybr.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk III - 156318 Create date: 11-Mar-2026 Start date :4/6/2026 End Date : 06/30/2026 Submission deadline :3/13/2026 at 4:00 PM CST. Client Info : DOT Note: * Interview Process: via Microsoft Teams * Remote or Onsite: Candidates must be CURRENT WI residents. No relocation allowed. Required to be onsite 2 days a week under curr.... (This job is for - Troubleshoot Jobs in WI Madison Consultant - (in Madison, WI))    Service Desk job openings in OH Jobs List FCCS - Service Desk 1/ SD1 (755252) Create date: 10-Jan-2025 No of Submissions : 2 Start date : 01/27/2025 End Date : 06/30/2025 Submission deadline : 01/14/2025 Client Info : FCCS Note: * Service Desk 1 (SD1) * Active CompTIA A+ certification, relevant industry experience and local to Columbus, OH is required. Descripti.... (This job is for - job Jobs in OH Columbus Consultant - (in Columbus, OH)) FCCS - Service Desk 1 - SD1 (702247) Create date: 13-Jan-2023 start date : 02/07/2023 End date : 06/30/2023 submission deadline : 01/19/2023 client info : FCCS Note : * Consultants are primarily onsite and some may be on a work from home rotation. Description : Consultant Service Desk team is on-call as they run a 24x7x365 public.... (This job is for - job Jobs in OH Columbus Consultant - (in Columbus, OH)) Service Desk Analyst III (Senior) - 20221130025531 Create date: 30-Nov-2022 start date:12/19/2022 End date:4+months from start date submission deadline:12/7/2022 Note: * Job Site: Remote Description: The technical support professionals who handle tickets that are escalated from level 1. These professionals require g.... (This job is for - Support Jobs in OH Columbus Analyst - (in Columbus, OH)) Service Desk 3/SD3 - 61296 Create date: 15-Apr-2019 Start Date :4/29/2019 End Date :07/31/2019 Submission Deadline:4/19/2019 at 10:00am EST Description: ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following, other duties may be assigned. • Create users in current Active Directory structure, including any cloud based directories as a.... (This job is for - job Jobs in OH Columbus Consultant - (in Columbus, OH)) Help Desk Analyst 1/HDA1 - 50076 Create date: 21-Nov-2017 Start Date :12/11/2017 End Date :06/30/2018 Submission Deadline :11/28/2017 Description : Note : Will close to submissions: Wednesday 11/29 @10AM Interviews: Onsite Interviews- LOCAL CANDIDATES Job Title: Help Desk Analyst 1 Requirement Description: HDA1 to he.... (This job is for - job Jobs in OH Columbus Analyst - (in Columbus, OH)) (Analyst: Service Desk, Troubleshooting, Ticketing Systems, in Colombus, OH)

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