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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Warehouse Drivers License Communication Skills Developer
(Jobs in Atlanta, GA)
 
Requirement id 62721
Job title Developer
Job location in Atlanta, GA
Skills required Warehouse, Customer Service Skills, MICROSOFT WINDOWS, Drivers License Communication Skills
Open Date 19-Jul-2017
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Developer: Warehouse, Customer Service Skills, MICROSOFT WINDOWS, Drivers License Communication Skills

Start Date : 07/17/2017
End Date : 06/30/2018
Submission Dead Line : 07/31/2017
client info : APS - IT
Description :


Warehouse Support Technician


Purpose:

The Atlanta Public School System is seeking the services of multiple warehouse support technicians to provide direct and indirect logistical support to IT field support techs and other SMEs who provide direct support to APS schools and administrative locations.


Scope of Work/Key Responsibilities:

Monitor support tickets submitted for parts requests and promptly assign parts
Responsible for picking up obsolete equipment from schools and other APS locations
Maintaining inventory of parts and IT equipment including but not limited to: Interactive Technology, laptop, desktop, WYSE etc.
Ordering parts to maintain a healthy inventory
Maintain/track all APS assets in a database
Provide project support to schools and other APS locations
Troubleshoot and resolve minor wireless, network or switch issues
Troubleshoot and resolve minor printer (or print) issues.
Troubleshoot and resolve minor desktop support related issues
Escalate major issues (wireless, network etc.) to IT Infrastructure technical teams
Perform proactive support activities including but not limited to:
Installing Windows updates and patches
Identify and update (or report) unsupported operating systems … i.e. Win XP
Ensuring that antivirus software installed on all machines
Checking Interactive White Boards (and Projectors) in classrooms
Update user and asset information in database (as necessary)
Check APS vehicle for gas, oil change, tire pressure, etc.
Inventory, validate and report all technology items. Report any asset transfers to ensure ownership is properly captured.
Follow established processes and procedures. Report to IT any suggestions that will improve process or make support easier or more efficient.
Maintain exceptional customer service posture at ALL TIMES.
Document work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes.


Contract Duration:

1 year (initial)
Option to extend annually - based on performance.


Skills and Qualifications:

2+ years work experience (minimum) … 5 years for Lead Techs


A+ Certification (Required for Lead Techs. Only)
Strong customer service skills
Knowledge of best practice security standards and techniques
Microsoft Windows certification is a plus
Must have clean criminal record with the ability to pass finger-print background check
Must be authorized to work in the Unites States.
Must hold a valid drivers license.


Personal Attributes:

Creativity and strong attention to detail
Ability to work effectively on tight deadlines, as necessary
Excellent command of English language
Oral and written communication skills
Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers
Positive, productive team player
Desire to learn new skills and improve


Education/Training:

Equivalent combination of education and experience will be considered.

Work:

This work will be completed on-site at the APS warehouse or at any of the Atlanta Public Schools sites or buildings in the metro Atlanta area. The technician would need to work M, T, W, TH, F (typically 8am – 5pm). Hours may change slightly to accommodate the school hours for elementary, middle and high schools.

 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 62721 while calling.
 
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(Developer: Warehouse, Customer Service Skills, MICROSOFT WINDOWS, Drivers License Communication Skills in Atlanta, GA)
     
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