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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Waterfall Reporting Consultant
(Jobs in Massachusetts, MA)
 
Requirement id 57674
Job title Consultant
Job location in Massachusetts, MA
Skills required Service Now Expertise, AGILE Project, Waterfall, Reporting
Open Date 08-Nov-2016
Close Date
Job type Not specified
Duration 7 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Consultant: Service Now Expertise, AGILE Project, Waterfall, Reporting

Senior Service Now Developer/Administrator:

•Perform day to day administration of the ServiceNow tool, including making approved changes to process and work flows
•Perform ServiceNow implementation tasks including but not limited to: configuration, integration, custom programming
•Develop clear and concise technical & process documentation
•Communicate ServiceNow process, operations and capability information to all levels of management effectively
•Maintain the integrity of the ServiceNow tool across production and non-production environments
•Understand new ServiceNow features and unused module functionality to drive platform expansion and adoption
•Review Stories, ensure requirements are clearly understood and aligned to program guiding principles and provide guidance to Junior developers on best direction for configuration
•Perform installation and testing of vendor-provided updates and new releases
•Work with business users to identify and refine business requirements and workflows
•Lead technical analysis of additional module implementations within ServiceNow, including requirements gathering, process modeling and gap analysis and mitigation
•Support the design of ServiceNow integrations and work with business partners and technical teams for implementation
•Identify and define business solutions for ITIL users

Required Skills:

•Minimum 3+ years of direct experience as a ServiceNow Admin or application owner, configuring core ServiceNow modules including Service Catalog, Asset, and Configuration
•Ability to be flexible, adaptable and learn new concepts quickly
•Ability to work effectively in a team environment with aggressive deadlines and multiple priorities
•Demonstrated understanding of ITIL processes, operations and procedures
•Familiarity with Agile (Scrum) and Waterfall project management methodologies
•Advanced Scripting/ Reporting and other classes area highly recommended
•Experience in producing enterprise level reports, including compiling data from several different sources
•Experience with processes involving problem identification, recovery, escalation and resolution
•Able to function well in a fast-paced and adaptive environment
•ITIL V3 Foundation Certification (Preferred, but not required)
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 57674 while calling.
 
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(Consultant: Service Now Expertise, AGILE Project, Waterfall, Reporting in Massachusetts, MA)
     
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