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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
banking Customer Service Manager
(Jobs in San Francisco, CA)
Requirement id
107987
Job title
Manager
Job location
in San Francisco, CA
Skills required
banking, Agile Methodologies, Risk Management, Customer Service
Open Date
06-Jul-2020
Close Date
Job type
Contract
Duration
24 Months
Compensation
DOE
Status requirement
---
Job interview type
---
Apply
Email Recruiter:
coolsoft
Job Description
Manager: banking, Agile Methodologies, Risk Management, Customer Service
Candidate must be our W2 Employee.
Candidate must be local : Yes
Job Description :
The primary focus for the role will be to support the day-to-day product management of implementation of biometric authentication capabilities (e.g. fingerprint / facial recognition / voice recognition) as well as expansion of these capabilities for additional use cases . Primary responsibilities for this role may include but are not limited to:
Oversee technical implementations of capabilities in coordination with vendor and internal project delivery teams using Agile methodology.
Day-to-day product management of biometric authentication products and enterprise authentication capabilities.
Relationship management of core project teams including Technology, Vendors, Product Management, Customer Experience (CX), Customer Service, Risk & Compliance, and other cross-channel Line of Business partners.
Subject matter expert for biometric authentication solutions including working with the vendor on implementing solutions in support of our product roadmap.
Consults with management on decisions of strategic core services
Coordinates product / service introduction, product profitability, and ensures compliance with legal, regulatory and privacy regulations, policies
Product management of new development Projects - Management through all phases of the Agile product management life cycle, including drafting of initial project scope documents, identification of user stories through completion of detailed specifications, and project advocacy through project completion. You will be responsible for identifying new opportunities, building internal and external partnerships, and driving to measurable, performance-based outcomes. To be successful in this role, you must be a strong team player with exceptional interpersonal skills, who thrives as a senior independent contributor, yet is able to leverage your leadership acumen to build credibility with matrixed resources in a fast-paced and constantly evolving environment.
Primary responsibilities for this role may include but are not limited to:
Provide consulting, facilitation and support to the managers and process owners to identify opportunities to simplify and streamline business deliverables and processes
Support teams proactive activities and structured early engagement initiatives to ease burden of high-demand, short response time program requirements
Evaluate critically the effectiveness of processes, inputs, activities and time lines related to strategic planning and performance management and drive for improvements
Manage the processes to ensure the Authentication team is making progress on all self-directed proactive and formalized BPM (Business Process) and SAA (Audit) activities
Lead efforts to ensure accurate and robust weekly and monthly updates are submitted on time
Coordinate and collaborate with PVSI Control Team and Independent Risk Management and teams to ensure risk and control, business process management and self-assurance activities are known and understood and whose commitments are achieved
Evolving a strategic enterprise-focused business vision
Collaborating with enterprise business leaders and technology managers
Identifying, articulating and evangelizing emerging strategic opportunities
Staying informed of fraud, authentication trends and industry solutions.
Being an innovator and thought-leader
Building strong relationships
Provides leadership for digital products, initiatives, or a functional area within the Digital environment. Leads the development and execution of highly complex digital business plans, programs and initiatives which have significant line of business, and may have impact across the Enterprise. These in
Call
502-379-4456 Ext 100
for more details. Please provide Requirement id: 107987 while calling.
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