Help Desk CJIS Written And Verbal Communication Skills MS Word Outlook Excel PowerPo   Requirement id 157820 Job title Analyst Job location in Hartford, CT Skills required Help Desk, Record Management Systems (RMS), CJIS, Written And Verbal Communication Skills Open Date 01-Apr-2026 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Help Desk, Record Management Systems (RMS), CJIS, Written And Verbal Communication Skills Start date :5/1/2026 End Date :05/01/2027 Submission deadline :05/01/2026 Client Info : CT CJIS Note: * Position Location: Hybrid * Candidate Must Be Local Description: SCOPE OF WORK: The Criminal Justice Information System (CJIS) CISS Electronic Workflow Help Desk Analyst (Training & Onboarding Support) is an additional position required based on uncovered needs while onboarding municipal police departments and other criminal justice partners to the CISS Electronic Workflow. This position will be responsible for providing remote support, coordination, and training the remainder of the Law Enforcement agencies in the state of Connecticut for the CISS Electronic Workflow. Key Responsibilities include: • Help Desk Support Exhibit quick-response customer support and work with clients over the phone to troubleshoot, analyze, diagnose and engage appropriate technical resources to resolve client issues. Provide proactive follow-up, effective problem resolution, and end-to-end ownership of the problems. Ability to develop good rapport with technology and law enforcement staff to foster positive team development to ensure accurate and timely updates and resolution to customer issues. Must follow all documented help desk processes and procedures to ensure consistent, quality support to end users. Must answer and address all incoming service calls and emails and route accordingly. Keep well-documented, up-to-date case notes on all tickets daily. Ensure constant service ticket flow by escalating tickets that require higher-level assistance. Provide first level of customer support and resolve issues or escalate as needed. Ensure client support requests are well documented and triaged appropriately. Must coordinate and work closely with the Help Desk Manager to service and provide training for our internal and external clientele. Conduct timely triage and escalation in accordance with SLA requirements. Engage with other service desk resources and escalate as needed to other technical teams. Work with service desk and other teams to develop, enhance and clearly document technical process and procedure. Follow, enhance and develop procedural documentation related to user account provisioning and management. Develop, enhance and maintain knowledge base articles used by other IT staff. Participate in Production support review meetings. Training & Certification o Assist in delivering training for CISS electronic workflow users. o Provide in-person, remote, and hybrid training in line with Client training modalities. Support “train-the-trainer” efforts to ensure sustainability of user education within departments. On boarding & Change Management Work with municipal police departments to prepare, connect, and certify them for CISS electronic workflow adoption. Facilitate Kickoff Meetings and onboarding sessions with departments across Geographical Areas (GAs). Conduct User Impact Assessments (UIA), Rehearsal of Concept (ROC) Drills, and role-mapping activities to ensure operational readiness before go live dates. Provide guidance to departments on updating local workflows to align with statewide electronic workflow standards. Stakeholder Engagement Serve as a liaison between CJIS-CT, DESPP, the Connecticut Police Chiefs Association (CPCA), and other stakeholders. Capture, document, and escalate agency feedback to improve system performance and training resources. System Integration & Support Work directly with RMS vendors (e.g., NexGen, Accucom IMC, Inform, ProPhoenix, etc…) to ensure departments are wo   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 157820 while calling.   Other jobs in CT: Bristol (4), Hartford (1), Shelton (6), Westport (1), Windsor (4), Windsor Locks (1), Help Desk job openings in Hartford, CT Jobs List Help Desk Analyst - Level 1 - 56917 Create date: 28-Feb-2022 start date:03/15/2022 End date:03/15/2023 submission deadline:03/04/2022 client info : CT DCF Description: Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performi.... 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