Technology Analyst (Jobs in Colonial Heights, VA)   Requirement id 157474 Job title Analyst Job location in Colonial Heights, VA Skills required IT Services, Communication Skills, Technology, Open Date 12-Mar-2026 Close Date Job type Contract Duration 4 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: IT Services, Communication Skills, Technology, Start date : 03/31/2026 End Date : 07/31/2026 Submission deadline : 03/18/2026 Client Info : VSU Note: * Agency Interview Type : In Person Only * This role is 100% on site with the potential for 1 day a week remote. MUST BE ABLE TO INTERVIEW AND WORK ON SITE. * LOCAL CANDIDATES STRONGLY PREFERRED. Description : Key Responsibilities Identify & Resolve: Act as the primary filter for incoming technical requests, resolving 70-80% of issues on the first call. Ticketing & Documentation: Maintain detailed logs of all interactions in our ITSM (e.g., ServiceNow). Remote Troubleshooting: Use remote desktop tools to guide users through software installations, password resets, and connectivity issues. Escalation: Recognize when a problem is beyond Tier 1 scope and route it to the appropriate specialist with clear, concise notes. Knowledge Base Growth: Contribute to our internal "How-To" guides to help users (and the team) help themselves. Technical Requirements Operating Systems: Proficiency in Windows 10/11 and macOS environments. Software Suites: Strong troubleshooting skills in Microsoft 365 (Outlook, Teams, Excel) and cloud-based apps. Networking Basics: A solid understanding of TCP/IP, DNS, VPN clients, and home Wi-Fi configurations. Identity Management: Basic experience with Active Directory or Azure AD (password resets, unlocking accounts, group memberships). Hardware Savvy: Ability to walk a user through cabling, docking stations, and peripheral setups over the phone. What Were Looking For: Communication Skills: The ability to translate "tech-speak" into helpful instructions for non-technical users. Empathy & Patience: The ability to remain calm and professional when dealing with frustrated or non-technical users. Active Listening: Picking up on the "clues" a user gives to diagnose an issue they might not have the words to describe. Clear Communication: The "Translate Tech-to-Human" skill—explaining complex fixes in simple, jargon-free language. Multitasking: The ability to type accurate notes while speaking and navigating multiple screens. Our Commitment to You We believe in clear expectations and constant growth. You can expect frequent, constructive feedback, interim evaluations to track your progress, and all the resources you need to master your role and hit your performance goals. Requirements & Qualifications Minimum Qualifications · Education: Associates degree in Information Technology, Computer Science, or a related field (or equivalent professional experience). · Technical Proficiency: Hands-on experience troubleshooting Windows/MacOS environments and common hardware (desktops, and laptops). · Compliance Knowledge: Basic understanding of IT security principles and data privacy standards. Preferred Skills · Certifications: CompTIA A+, Network+, or Google IT Support Professional Certificate. · Customer Service: A background in Help Desk technical support, ideally in an academic or corporate setting. Physical Requirements · Ability to work 100% on-site with possible Telework options · Ability to lift and move computer equipment (up to 30 lbs.) and navigate classroom environments to perform installations.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 157474 while calling.   Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14),    IT Services job openings in other states Jobs List PR874221-R168867 Manager, Computer Operations -SP Create date: 04-Dec-2025 Bid URL: https://service.ariba.com/Supplier.aw/ad/collabReqDetail?requestDocId=30000000000000001502173060&anp=Ariba&community=3 Note: Online Submission Submission Deadline: 12/10/2025 5:00 PM Start Date: End Date: 6/30/2028 Client: Florida Department of Transportation Description: .... 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(This job is for - job Jobs in ND Bismarck Consultant - (in Bismarck, ND))    IT Services job openings in VA Jobs List VITA Project Manager PMP (676749) Create date: 24-Feb-2022 Start Date :03/14/2022 End Date :04/30/2022 Submission Deadline: :03/1/2022 Client Info: VITA Note : * Agency Interview Type: Web Cam Interview Only Description: *local candidates strongly preferred *candidates must possess an active PMP from P.... (This job is for - IT Experience Jobs in VA Chester Manager - (in Chester, VA)) (Analyst: IT Services, Communication Skills, Technology, in Colonial Heights, VA)

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