Troubleshoot Customer Service Skills Consultant (Jobs in Madison, WI)   Requirement id 157457 Job title Consultant Job location in Madison, WI Skills required Service Desk, IT Support, Troubleshoot, Customer Service Skills Open Date 11-Mar-2026 Close Date Job type Contract Duration 3 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Service Desk, IT Support, Troubleshoot, Customer Service Skills Start date :4/6/2026 End Date : 06/30/2026 Submission deadline :3/13/2026 at 4:00 PM CST. Client Info : DOT Note: * Interview Process: via Microsoft Teams * Remote or Onsite: Candidates must be CURRENT WI residents. No relocation allowed. Required to be onsite 2 days a week under current telecommute policy. Description: This position works as a member of the IT Service Desk team, under the general supervision of the IT Madison Support Supervisor. The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Service Desk Support Technician is to provide first line support for all customers utilizing the Department of Transportation IT services. The Service Desk Support Technician is responsible for logging incidents and service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. This position assists customers to resolve technical support issues of various levels of complexity, related to computer hardware, software, associated peripheral equipment, and user password related items. In addition to providing phone support to customers, this position will also perform installation, maintenance and problem resolution of desktop platforms, software, and operating systems. This position will assist in the development and maintenance of the support knowledge base, training and documentation. This position maintains a strong customer focus, attention to detail, prioritization, and effective communication. A Service Desk support person must be knowledgeable in a broad, constantly evolving assortment of IT policies, procedures, and technologies. They must possess the maturity and reliability to independently provide user support accurately and consistently. Customers include all DOT staff throughout the state, Bureau of Information Technology (BITS) peers, as well as select government and private sector contacts. Interactions can occur between personnel in the Department and throughout the Bureau, other technical support personnel, extranet business partners, vendors, Division of Enterprise Technology (DET) personnel and the occasional citizen, etc. Most work is performed in a call center application environment; work is assigned to the individual through an automatic call distribution and the technician documents all work performed within a designated tracking system. This Position also requires the following of all rules and regulations regarding safety and maintaining the high safety and health standards developed and approved by the Department. This includes but is not limited to; reporting incidents/accidents/ near misses that resulted or could have resulted in personal injury, maintaining safe working conditions and wearing appropriate personal protective equipment in designated areas, and offering safety and health suggest that would reduce risks to workers. GOALS AND WORKER ACTIVITIES: A. Provide professional and exceptional first line support for all customers utilizing the Department of Transportation IT services. A.1 Respond in a timely manner to requests for technical assistance in person, via phone, or electronically. A.2 Diagnose and resolve technical hardware and software issues. A.3 Resolve incidents with workstations, printers, copiers and scanners. A.4 Provide training and education to customers. A.5 Research solutions using available information found in the knowledge base and the IT service desk system. A.6 Follow standard service desk procedures. A.7 Accurately record, update and document requests using the IT service desk system. A.8 Maintain accurate inventory of all hardware and software resources.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 157457 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Service Desk job openings in Madison, WI Jobs List Desktop Support III - 119885 -SP Create date: 11-Jul-2023 Start date : 08/07/2023 End Date : 06/30/2024 Submission deadline :7/13/2023 at 4:00PM CST. Client Info :DOT Note : * Interview Process: Video conference on Teams * Duration: 6/30/2024 likely to be renewed for another 12 months * Remote or Onsite? Candidates local to WI or willing to.... (This job is for - job Jobs in WI Madison Engineer - (in Madison, WI)) Systems Administrator II - 118705 - SP Create date: 08-Jun-2023 start date : 07/01/2023 End date : 06/30/2024 submission deadline : 6/12/2023 4:00PM CST. client info : DOJ Note : * Interview Process: MS Teams with camera 1- 2 Rounds * Duration: 6/30/24 with option to renew * Onsite or Remote? 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(This job is for - job Jobs in MI Pontiac Analyst - (in Pontiac, MI)) GTA Knowledge Management Specialist Sr. (705887) Create date: 07-Mar-2023 Hybrid Start date :03/20/2023 End Date :09/20/2023 Submission deadline :3/9/2023 Client Info :GTA Description : --------------------------------------------------- JOB SUMMARY: The primary responsibility of the Knowledge Management Specialist, Senior is to encourage correct an.... (This job is for - job Jobs in GA Atlanta Specialist - (in Atlanta, GA)) Identity And Access Management Administrator II - FR100141 Create date: 02-Mar-2023 start date:3/13/2023 End date:09/13/2023 submission deadline:03/13/2023 client info : OIT Note: * Candidate Must Be Local * Remote Position Description: The Identity & Access Management team is responsible for how users within an organization are given an identi.... 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