Ability To Learn New Systems Help Desk Analyst Analyst (Jobs in Little Rock, AR   Requirement id 151626 Job title Analyst Job location in Little Rock, AR Skills required Customer Support Experience, Problem Solving Skills, Oral And Written Communication, Ability To Learn New Systems Help Desk A Open Date 04-Feb-2025 Close Date Job type Contract Duration 4 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Customer Support Experience, Problem Solving Skills, Oral And Written Communication, Ability To Learn New Systems Help Desk A Onsite No of Submissions : 2 Start date : 02/17/2025 End Date : 06/30/2025 Submission deadline : 2/7/2025 Client Info : 2258 Note: * The Application Help Desk Analyst is responsible for supporting Users of the Arkansas Court Management System in identifying issues, problem solving, and software functionality. Description : ON-SITE ONLY AVAILABLE FOR EXTENSIONS The Administrative Office of the Courts (AOC) is an agency within the judicial branch of government that works to support the state courts on behalf of the Arkansas Supreme Court. The Court Information Systems Division (CIS) is responsible for providing technological support to the states courts, making court information available to the public, and developing and implementing online, court-related services. CIS is a team-based organization using the Disciplined Agile framework. You may view our Statement of Core Values at https://www.arcourts.gov/modernization/statement-core-values. The Application Help Desk Analyst is a member of the CIS Application Support Team. This team is primarily responsible for support AOC-provided court management applications. The Help Desk Analyst will be responsible for answering calls and emails from customers, diagnosing problems, and helping troubleshoot customer support issues. The Analyst will provide professional and prompt real-time support to customers seeking support for AOC applications. Requirements: Functional experience in supporting various applications and responding to user issues with functionality of those applications. At least 3 years in a fast-paced customer service role Education: 4 year college degree preferred Role Description: Answer telephones and emails and provide support to application users Identify, evaluate and prioritize customer problems and services. Utilize all technical resources to solve customer problems. Escalate unresolved calls to appropriate support staff or service group. Adhere to defined Help Desk procedures and standards. Participate in on-going testing, training and departmental development. Maintain accurate records and call logs for management reporting. As needed, instruct end users in the appropriate use of reference materials Performs functional testing of the software as related to preparation for training materials and other related responsibilities as required or assigned. Read and comprehend technical service manuals and publications. Detect and correct equipment errors. Prioritize and schedule own workload. Assist in coordination of changes, upgrades and new products. Manage and report time spent on all work activities. Complete assigned tasks. Strong communication skills; both written and spoken. Ability to work independently as well as part of a team environment. Ability to work under pressure is an essential function of the job. Communicate accurate and useful status updates. Follow quality standards. Ability to work in a team environment Working Relationships The Help Desk Analyst has regular contact with elected court officials and court staff throughout the state, department staff, other state agency/institutions personnel, clients/students, and personnel of regulated entities. Must maintain a high degree of integrity, decorum and respect at all times and possess the ability to communicate with court personnel at all levels. Because this can be a fast-paced, high-stress environment at times, the successful candidate will have a customer-focused calm demeanor.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 151626 while calling.   Other jobs in AR: Acxiom (1), Arkansas (2), Little Rock (21), Rock (2),    Customer Support Experience job openings in other states Jobs List Help Desk II - 109113 - SP Create date: 14-Sep-2022 start date:10/3/2022 End date:06/30/2023 submission deadline:September 20, 2022 at 4:00PM CST. client info : UW Whitewater Note: * Interview Process: First round - 30-45 min Webex video, Second round - possible. * Duration: 05/12/23, possibility of extension. * Remote or On-s.... (This job is for - Helpdesk Jobs in WI Whitewater Consultant - (in Whitewater, WI)) NCAOC - IT Help Desk (663156) Create date: 16-Sep-2021 Start Date :09/27/2021 End Date :12/31/2021 Submission Deadline :09/22/2021 Client Info : NCAOC Note : * Agency Interview Type: Either Webcam Interview or In Person Description : LOCAL Candidates Only and ALL work will be completed remotely. Candidat.... (This job is for - Help Desk Jobs in NC Raleigh Consultant - (in Raleigh, NC)) NCAOC - IT Help Desk (654762) Create date: 15-Jun-2021 Start Date:07/01/2021 End Date:12/31/2021 Submission Deadline:06/21/2021 Client Info:NCAOC *Note: Agency Interview Type: In Person Only Description: LOCAL Candidates Only and ALL work will be completed remotely. Candidate will have to come onsite to pick up their equipment and possib.... (This job is for - Help Desk Jobs in NC Raleigh Consultant - (in Raleigh, NC)) Help Desk - 3910 Create date: 22-Jul-2020 Note: * On-site/Remote: On-site * Interview: Phone or video call * Please be advised responses are due no later than 8/2/20. Responsibilities TVT is a NYS HBITS Prime Vendor! Are you a Tech junkie or IT geek? We have a 9-month project with our client in Menands, NY that requires Help-Desk Suppo.... (This job is for - Help Desk Jobs in NY Menands Consultant - (in Menands, NY)) GDOT - IT Support Specialist 3 (628004) Create date: 14-Apr-2020 Start Date :04/27/2020 End Date :10/31/2020 Submission Deadline :04/17/2020 Client Info: GDOT - IT IFRA Description : Provide management information system user support on a continuing basis either by phone or site visit for the client. Under broad supervision, the .... (This job is for - job Jobs in GA Gainesville Specialist - (in Gainesville, GA))     (Analyst: Customer Support Experience, Problem Solving Skills, Oral And Written Communication, Ability To Learn New Systems Help Desk A in Little Rock, AR)

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