IT Professional Help Desk Techinical Support Consultant (Jobs in AGUA DULCE, CA   Requirement id 46048 Job title Consultant Job location in AGUA DULCE, CA Skills required Incident Management, Problem Management, Customer Relationships, IT Professional Help Desk Techinical Sup Open Date 26-May-2015 Close Date Job type Contract Duration 5 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Incident Management, Problem Management, Customer Relationships, IT Professional Help Desk Techinical Sup This resource will perform in an IT Operations Analyst role and have qualifications to provide Services related to the following subjects: Incident Management - Identify performance issues proactively - Solve technical problems on assigned hardware and software platform(s)/application(s) following standard protocols Problem Management - Uses proactive monitoring procedures/tools to identify problem prevention opportunities - Facilitate/follow change management procedures - Configure system hardware, software and network components to meet established standards with assistance - Perform routine system installations and/or configurations Assemble and integrate system/product / operations maintenance - Perform Routine maintenance Perform tape/backup operations - Understands the impact of operations delivery on the customers business - Contribute to teams ability to meet target goals through participation in continuous service improvement initiatives Complaint Handling - Responds to customer- relations problems - Takes ownership to facilitate completion of complaint, through engagement of appropriate resources Customer Relationship - Respond to service, product, technical, and customer- relations questions. Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers business needs and, consequently, for understanding customers businesses. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to HPs solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organizations profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development. Intermediate: Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems / projects of moderately complex scope. Exercises independentjudgment within defined practices and procedures to determine appropriate action. Acts as an informed team member providing analysis of information and limited project direction input. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.3 5 years of technical experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total).   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 46048 while calling.   Other jobs in CA: Anaheim (4), Brea (3), Brisbane (2), Carlsbad (3), Concord (1), Culver City (1), Cupertino (5), Downtown Los Angeles (3), El Monte (3), El Segundo (1), Foothill Ranch (2), Irvine (1), La Jolla (2), Lake Forest (1), Larkspur Landing (1), Long Island (1), Los Angeles (27), Newport (1), Newport Beach (3), Orange (2), Orange County (7), Pasadena (1), Poway (5), Rancho Cordova (1), Redwood City (3), Sacrament (1), Sacramento (19), San Diego (87), San Francisco (24), San Jose (4), Simi Valley (1), South San Francisco (1), Westlake Village (2),    Incident Management job openings in other states Jobs List Mainframe Operator Level 1 Incident Manager - 459 Create date: 19-Mar-2025 Start Date : 4/21/2025 End Date : minimum 9 months from start date Submission Deadline : 03/28/2025 Description : Mainframe Operator. Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology. 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