Microsoft Word And Excel Business Management Finance Technical Support SaaS IOS An   Requirement id 116863 Job title Analyst Job location in Mountain View, CA Skills required Written And Verbal Communication Skills, Customer Service Skills, Interpersonal Skills, Microsoft Word And Excel Business Manage Open Date 21-May-2021 Close Date Job type Contract Duration 3 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Written And Verbal Communication Skills, Customer Service Skills, Interpersonal Skills, Microsoft Word And Excel Business Manage Job Description: Universal escalation case analyst Create escalation reports, product support reports as per request SME for all kinds of applications and services Overall escalation case turnaround time management for both T2 and T3 escalations Run regular escalation reports, product support reports Coordinate engineering investigations to bring quicker issue resolution to support incidents impacting our customers and improve overall customer experience Strategically monitoring incoming escalations, monitoring the progress of escalation call/threads. Serve as a technical/consultative resource of application CS programs, hands-on troubleshooting of application support issues Analyze individual escalation issues from Tier 1, root cause analysis activities in area of expertise Collaborate with contact center operation lead to improve Tier 1 quality accuracy Provide feedback to Tier 1 and contact center leads/trainers/QA to set up action plan both individual agent level and team level issues Skills: Verbal and written communication skills, attention to detail, customer service and interpersonal skills. Ability to work independently and manage ones time. Previous experience with computer applications, such as Microsoft Word and Excel; Enterprise Application experience a plus. Education/Experience: Bachelors degree in business management, economics, finance, accounting or relevant field required. 3+ years experience required Top Must Haves: Technical support experience within customer support or SaaS environment Experience with iOS/Android applications Analytical skill   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 116863 while calling.   Other jobs in CA: Anaheim (4), Brea (3), Brisbane (2), Carlsbad (3), Concord (1), Culver City (1), Cupertino (5), Downtown Los Angeles (3), El Monte (3), El Segundo (1), Foothill Ranch (2), Irvine (1), La Jolla (2), Lake Forest (1), Larkspur Landing (1), Long Island (1), Los Angeles (27), Newport (1), Newport Beach (3), Orange (2), Orange County (7), Pasadena (1), Poway (5), Rancho Cordova (1), Redwood City (3), Sacrament (1), Sacramento (19), San Diego (87), San Francisco (24), San Jose (4), Simi Valley (1), South San Francisco (1), Westlake Village (2),    Written And Verbal Communication Skills job openings in other states Jobs List Project Manager Expert - 65419 Create date: 04-Mar-2026 Start date : 03/23/2026 End Date : 03/31/2027 Submission deadline : 03/11/2026 Client Info : NeDHHS Note: * Position Location : On Site * Candidate Must Be Local Description : The Senior Project Manager leads the planning, execution, and delivery of complex he.... (This job is for - Stakeholders Jobs in NE Lincoln Consultant - (in Lincoln, NE)) NC Fast Child Welfare Readiness Liaison (796832) Create date: 02-Mar-2026 Start date : 03/09/2026 End Date : 03/08/2027 Submission deadline : 03/09/2026 Client Info : NCDHHS-NCFAST Note: * Agency Interview Type : Either Webcam Interview or In Person * Hybrid * IMPORTANT NOTE: Extensive statewide travel up to 90% of the time is required in the p.... (This job is for - Stakeholders Jobs in NC Durham Consultant - (in Durham, NC)) Application Power BI Developer Intermediate - 65374 Create date: 12-Feb-2026 Start date :3/9/2026 End Date :09/30/2026 Submission deadline :02/20/2026 Client Info : NeDHHS Note: * Position Location: Remote Description: Data Visualization Developer SUMMARY: As a Data Visualization Developer, you can contribute your skills as we ha.... 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(This job is for - job Jobs in VA Richmond Engineer - (in Richmond, VA))    Written And Verbal Communication Skills job openings in CA Jobs List Web Producer Create date: 09-Apr-2021 Description: Manage daily operations of Clients consumer-facing websites in the delivery of world class website experiences. Work collaboratively with Design, Marketing, Development and other colleagues to design and deliver engaging and relevant web experiences to visitors and prospects. Use your extensive experience to plan and drive w.... (This job is for - Project Management Tools Jobs in CA SanFrancisco Consultant - (in San Francisco, CA)) Web Producer Create date: 02-Apr-2021 Description: Manage daily operations of Clients consumer-facing websites in the delivery of world class website experiences. Work collaboratively with Design, Marketing, Development and other colleagues to design and deliver engaging and relevant web experiences to visitors and prospects. Use your extensive experience to plan and drive w.... (This job is for - UI UX Jobs in CA SanFrancisco Consultant - (in San Francisco, CA)) Project Coordinator Create date: 16-Mar-2021 Please take a look at the below job and please share your updated resume if you are interested. #53242-1 - Project Coordinator - Telecommute (Must be in CA) - 3 Months Are you open to candidates sitting in other locations? Must be in CA Day to Day Responsibilities of this Position an.... (This job is for - Dashboards Jobs in CA ElDoradoHills Consultant - (in EL DORADO HILLS, CA)) Marketing Consultant Create date: 02-Mar-2021 Job Description : Day to Day Responsibilities of this Position and Description of Project: • Managing the intake, review, approval, publishing and coordination of content across various audiences (member, provider, B2B, Sales, etc. • Owns and manages centralized tools for creation of policies and procedures job Jobs in CA Fremont Consultant - (in Fremont, CA)) Sr. Full Stack Flutter Mobile App Developer - 71467 Create date: 02-Feb-2021 Note: Must complete an Apex Screening for Android, Swift and Java. Once the screening is complete, the hiring manager will set an interview up within 48 hours. Candidate must be our W2 Employee. We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens. Job Description: Sr. Full Stack Mobile App Developer .... 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