Windows 10 Jira Ticket Tracking Systems Engineer (Jobs in San Francisco, CA)   Requirement id 86360 Job title Engineer Job location in San Francisco, CA Skills required Mac OS, IT Support, IT Operations, Windows 10 Jira Ticket Tracking Systems Open Date 12-Dec-2018 Close Date Job type Contract to Hire Duration 10 Months Compensation DOE Status requirement not found Job interview type Face to Face interview Apply    Email Recruiter: coolsoft Job Description Engineer: Mac OS, IT Support, IT Operations, Windows 10 Jira Ticket Tracking Systems Candidate must be our own W2 Employee We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens Job Description : Sr. IT Support Engineer Location: San Francisco Here at Thumbtack, were building the easiest way for people to hire local professionals for projects big and small. From house painting to personal training and everything in between, we match customers to the right pros for all of lifes projects. About the IT Team: Thumbtacks IT team is passionate about focusing on operational excellence, whether thats process improvements, automating the hell out of things, or helping find that next amazing app for our internal teams. We understand that if we get this right we can focus more of our attention on the things that matter to the business - namely innovation and becoming a trusted business partner. We strive to deliver the best IT service our users have experienced. Ever. As with most startup environments you will need to bring not only your technical skills to bear, but also your willingness to take on all challenges big and small. More importantly, youll need a positive outlook, good communication skills, and a craving for learning. You will be using your past experiences to help build a world-class IT department and to think outside the box in delivering new services and resources to the business. Are you ready for some fun? About The Role: You will be a customer service and support evangelist, working at our Help Desk and assisting our customers via in person walk-ups, support tickets, email and chat. You will work closely with Help Desk staff to build and maintain IT documentation and tools, coordinate schedules, manage IT queues, handle escalations and drive IT initiatives. You love building relationships with customers, business partners and IT team members alike. You have a strong background in Mac, A/V and network troubleshooting. You must have excellent communications skills, a passion for technology and dedication to providing the best end user experience possible, mentoring others and driving best practices within the team. You will do the following: ? Troubleshoot and resolve advanced issues with hardware, software, applications & networking ? Provide timely resolution of problems and act as escalation point for the team and customers ? Work cross-functionally and represent the team across all groups and organization levels ? Own and drive IT projects and deliverables under the direction of IT leadership ? Help lead and manage A/V events, systems and support ? Maintain security standards (firewalls, patching, two-factor authentication, VPN, access) ? Handle system access and maintain user accounts, passwords, data integrity & security ? Manage relationships with vendors and 3rd party providers ? Oversee inventory, purchasing, asset management and other key processes to support IT ? Participate in interviewing, training and mentoring team members Core Requirements ? 3-5 years experience in IT Support or IT Operations in a professional environment ? Experience with support ticket management and tracking ? Outstanding customer service, problem solving and collaboration abilities ? Excellent communication and interpersonal skills ? Experience communicating with vendors to manage expectations and relationships ? Extensive technical knowledge of Mac OS 10.10x, 10.11x, 10.12x, 10.13x, iOS and Android ? Basic knowledge of Windows 7, Windows 10 ? Network fundamentals and support experience (WiFi, VPN, printing) ? Knowledge of endpoint management tools and practices (JAMF Casper) ? Familiar with common access/authentication systems and tools (Okta, AD) ? Experience with G Suite for Business (Gmail, GCal, GDocs, etc) ? Knowledge of video conferenc   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 86360 while calling.   Other jobs in CA: Anaheim (4), Brea (3), Brisbane (2), Carlsbad (3), Concord (1), Culver City (1), Cupertino (5), Downtown Los Angeles (3), El Monte (3), El Segundo (1), Foothill Ranch (2), Irvine (1), La Jolla (2), Lake Forest (1), Larkspur Landing (1), Long Island (1), Los Angeles (27), Newport (1), Newport Beach (3), Orange (2), Orange County (7), Pasadena (1), Poway (5), Rancho Cordova (1), Redwood City (3), Sacrament (1), Sacramento (19), San Diego (87), San Francisco (24), San Jose (4), Simi Valley (1), South San Francisco (1), Westlake Village (2),    Mac OS job openings in other states Jobs List Desktop Support Tech Sr -62628 Create date: 25-Apr-2024 No of Submissions : 2 start date : 05/06/2024 End date :11/01/2024 submission deadline : 04/29/2024 client info : ATL - AIM Aviation Services Note: * Position Location: On Site Description : Departmen.... 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