Call Routing Tables Administrator (Jobs in Denver, CO)   Requirement id 151964 Job title Administrator Job location in Denver, CO Skills required Call Center Experience, Cloud Services, Telephony Systems, Call Routing Tables Open Date 21-Feb-2025 Close Date Job type Contract Duration 5 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Administrator: Call Center Experience, Cloud Services, Telephony Systems, Call Routing Tables No of Submissions : 1 Start date : 03/10/2025 End Date : 07/31/2025 Submission deadline : 02/26/2025 Client Info : CO CDHS Note: * Candidate Must Be Local * Position Location : Hybrid Description : SOW for Hotline Contractor Oversee and manage the programmatic and technical aspects of The Colorado State Child Abuse & Neglect Hotline System Lumen call routing system Interactive Voice Response System Call Flow Call Routing Application Programming Interfaces (API) System/Agent Problem Management minor issues/major outages Genesys call center system management FedRAMP cloud service Call center application usage and administration Data extraction and analysis Ping - Two-Factor-Authentication (2FA) System Problem Management minor issues/major outages Understand and help manage programmatic and technical aspects of the Colorado Child Welfare System Colorado child welfare business processes State-supervised, county-administered system Child Welfare Hotline Rules Mandatory reporters/reporting County responsibilities determining jurisdiction timeliness of response Engagement with and differences from Adult Protective Services (APS) Understand the appropriate HIPAA regulations within all systems Understand HIPAA Regulations and Colorado Data Privacy Laws/Statutes Colorados Comprehensive Child Welfare Information System (CCWIS) AKA Modernized Trails/Trails Application Programming Interfaces (API) AWS cloud storage Data extraction and analysis Hotline County Connection Center (HCCC) call center Call center contract management - hybrid remote (OIT) Service Desk Analysis and Ticket Fulfilment: Ticket fulfillment Creating Hotline agent accounts Checking for Hotline Certification Genesys login issues - Ping-related Email address consistency One Identity Management and county directory accounts County agents with @state.co.us email addresses for adoption work purposes Required Background/Knowledge: Fundamental understanding of telephone call routing systems interactive voice response (IVR) call flow call routing commercial phone systems Experience with technical problem analysis and resolution related to telephone and call center systems Knowledge of call center systems (preferably Genesys) General knowledge of cloud telephone systems Familiarity with emergency outage protocols Ability to communicate and collaborate effectively with numerous partners/stakeholders Ability to communicate technical information to audiences with differing levels of technical understanding Ability to establish consensus with numerous partners/stakeholders Preferred Background/Knowledge: Call center contract management General knowledge of FEDRamp standards Basic SQL Familiarity   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 151964 while calling.   Other jobs in CO: Denver (5), Fort Collins (1), Call Center Experience job openings in Denver, CO Jobs List Call Center - Inbound Customer Care - FR99841 Create date: 06-Feb-2023 start date : 02/13/2023 End date : 11/13/2023 submission deadline : 02/09/2023 client info : OIT - CBMS Note : * Position Location : Remote * Candidate Must Be Local Description : The position/resource requested.... (This job is for - job Jobs in CO Denver Consultant - (in Denver, CO)) Call Center - Inbound Customer Care - FR92363 Create date: 08-Feb-2022 start date:2/14/2022 End date:11/14/2022 submission deadline:02/11/2022 client info : OIT Description: The position/resource requested will serve as a PEAK Call Center Agent responsible for addressing citizen/client questions related to technical iss.... 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(This job is for - job Jobs in CO Denver Consultant - (in Denver, CO))    Call Center Experience job openings in other states Jobs List Medicaid Call Center Services-325-24-415-057-NSP Create date: 23-Oct-2024 Start date : 4/1/2025 Submission deadline : 12/10/2024 12:00 PM CT Client Info : Human Services, Department of Note: * To procure an organization to provide call centers for North Dakota Medicaid providers and members. Description : The successful offeror must perform all the require.... (This job is for - Jobs in ND Bismarck Consultant - (in Bismarck, ND)) DAS OIT Service Desk 1 (741822) Create date: 03-Jul-2024 No of Submissions : 3 Start date : 07/22/2024 End Date : 06/30/2025 Submission deadline :07/09/2024 Client Info : DAS Note: * 100% Remote * Candidate must be able to provide their own laptop/computer, USB headset, and a consistent internet connection. Descriptio.... 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(This job is for - job Jobs in PA DauphinCounty Analyst - (in Dauphin County, PA)) Service Desk Personnel -61844 Create date: 22-Nov-2023 Start date : 12/18/2023 End date :12/18/2024 Submission deadline :11/30/2023 Client info : TN DOT Note: * Position Location: On Site Description : Work Location: 505 Deaderick St., Ste. 500 Nashville, TN 37243.... (This job is for - Active Directory Management Jobs in TN Nashville Consultant - (in Nashville, TN))    Call Center Experience job openings in CO Jobs List Call Center - IT Help Desk - 57081 Create date: 09-May-2022 start date:5/15/2022 End date:06/30/2023 submission deadline:05/13/2022 client info : CO DOR Description: Analyze Record to Determine Course of Action: Detects and determines, through conversation/questioning, and thorough research of department file.... (This job is for - Help Desk Jobs in CO Lakewood Consultant - (in Lakewood, CO)) (Administrator: Call Center Experience, Cloud Services, Telephony Systems, Call Routing Tables in Denver, CO)

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