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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Customer Service Consultant
(Jobs in Denver, CO)
 
Requirement id 102024
Job title Consultant
Job location in Denver, CO
Skills required Service Desk, Tier 1 And 2 PC/Computer Support, Trouble Shooting PC, Customer Service
Open Date 13-Jan-2020
Close Date
Job type Contract
Duration 7 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Consultant: Service Desk, Tier 1 And 2 PC/Computer Support, Trouble Shooting PC, Customer Service

Start Date :01/27/2020
End Date :08/31/2020
Submission Deadline :01/14/2020

Client Info :OIT

Description :


Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associates degree in a related area and at least 1 year or equivalent experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

Qualifications:

The Service Desk is responsible for Tier I and II support. The temporary positions include Tier 1 as well as answering all incoming calls to the Service Desk. Due to the importance and high visibility of this position, it is expected that a person coming in to the Service Desk have basic troubleshooting skills of computer systems and software, customer service skills and knowledge of answering phones in a call center environment.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 102024 while calling.
 
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Note:

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Description:

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* Service Desk 1 (SD1)

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(Consultant: Service Desk, Tier 1 And 2 PC/Computer Support, Trouble Shooting PC, Customer Service in Denver, CO)
     
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