IVR ACD Five9 Development Cisco Network Engineer Consultant (Jobs in Denver, CO   Requirement id 138912 Job title Consultant Job location in Denver, CO Skills required Call Center Experience, Verbal Communication, CRM Systems, IVR ACD Five9 Development Cisco Network Open Date 06-Feb-2023 Close Date Job type Contract Duration 10 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Call Center Experience, Verbal Communication, CRM Systems, IVR ACD Five9 Development Cisco Network start date : 02/13/2023 End date : 11/13/2023 submission deadline : 02/09/2023 client info : OIT - CBMS Note : * Position Location : Remote * Candidate Must Be Local Description : The position/resource requested will serve as a PEAK Call Center Agent responsible for addressing citizen/client questions related to technical issues accessing and navigating the system. Duties: Primary Responsibilities include the following: o Answer incoming calls timely and accurately, specifically those related to correspondence/notification issues o Answers inquires by clarifying desired information, researching, locating and providing information o Resolves customers issues and concerns o Creates and maintains knowledge articles o Provide technical assistance to the customer (Examples) · Password reset · Account information · Case number information · Adobe Reader issues · Brower issues · Technical computer issues · Internet connectivity · PEAK navigation o Enter information obtain from the call into a customer relationship management tool o Utilize the IVR/ACD for incoming and outgoing calls o Follow communication scripts when handling different topics o Meet personal/team qualitative and quantitative targets Minimum Requirements: o Minimum of 1 year of experience in a call center o Strong phone and verbal communication skills along with active listening skills o Familiarity with CRM Systems o Experience using IVR/ACD (Five9, Cisco, etc) Desired/Preferred Experience & Qualifications: o Understanding of a government environment and data governance o Proficiency in Spanish is highly desired   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 138912 while calling.   Other jobs in CO: Denver (5), Fort Collins (1), Call Center Experience job openings in Denver, CO Jobs List Telecom Administrator - Hotline Contractor Create date: 21-Feb-2025 No of Submissions : 1 Start date : 03/10/2025 End Date : 07/31/2025 Submission deadline : 02/26/2025 Client Info : CO CDHS Note: * Candidate Must Be Local * Position Location : Hybrid Description : SOW for Hotline Contractor job Jobs in CO Denver Administrator - (in Denver, CO)) Call Center - Inbound Customer Care - FR92363 Create date: 08-Feb-2022 start date:2/14/2022 End date:11/14/2022 submission deadline:02/11/2022 client info : OIT Description: The position/resource requested will serve as a PEAK Call Center Agent responsible for addressing citizen/client questions related to technical iss.... (This job is for - job Jobs in CO Denver Consultant - (in Denver, CO)) Help Desk Support I - FR74459 Create date: 16-Oct-2019 start date:10/23/2019 End date:06/30/2020 submission deadline:10/22/2019 client info : OIT Description: Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel .... (This job is for - job Jobs in CO Denver Consultant - (in Denver, CO)) Help Desk Support I - FR67740a Create date: 24-Sep-2019 start date:9/30/2019 End date:02/28/2020 submission deadline:9/25/2019 Description: Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests.... (This job is for - job Jobs in CO Denver Consultant - (in Denver, CO))    Call Center Experience job openings in other states Jobs List Medicaid Call Center Services-325-24-415-057-NSP Create date: 23-Oct-2024 Start date : 4/1/2025 Submission deadline : 12/10/2024 12:00 PM CT Client Info : Human Services, Department of Note: * To procure an organization to provide call centers for North Dakota Medicaid providers and members. Description : The successful offeror must perform all the require.... (This job is for - Jobs in ND Bismarck Consultant - (in Bismarck, ND)) DAS OIT Service Desk 1 (741822) Create date: 03-Jul-2024 No of Submissions : 3 Start date : 07/22/2024 End Date : 06/30/2025 Submission deadline :07/09/2024 Client Info : DAS Note: * 100% Remote * Candidate must be able to provide their own laptop/computer, USB headset, and a consistent internet connection. Descriptio.... 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(This job is for - job Jobs in PA DauphinCounty Analyst - (in Dauphin County, PA)) Service Desk Personnel -61844 Create date: 22-Nov-2023 Start date : 12/18/2023 End date :12/18/2024 Submission deadline :11/30/2023 Client info : TN DOT Note: * Position Location: On Site Description : Work Location: 505 Deaderick St., Ste. 500 Nashville, TN 37243.... (This job is for - Active Directory Management Jobs in TN Nashville Consultant - (in Nashville, TN))    Call Center Experience job openings in CO Jobs List Call Center - IT Help Desk - 57081 Create date: 09-May-2022 start date:5/15/2022 End date:06/30/2023 submission deadline:05/13/2022 client info : CO DOR Description: Analyze Record to Determine Course of Action: Detects and determines, through conversation/questioning, and thorough research of department file.... (This job is for - Help Desk Jobs in CO Lakewood Consultant - (in Lakewood, CO)) (Consultant: Call Center Experience, Verbal Communication, CRM Systems, IVR ACD Five9 Development Cisco Network in Denver, CO)

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