Consultant (Jobs in Denver, CO)   Requirement id 152673 Job title Consultant Job location in Denver, CO Skills required Technical Writer, IT Professional, Content Management Systems, Open Date 31-Mar-2025 Close Date Job type Contract Duration 3 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Technical Writer, IT Professional, Content Management Systems, Start date : 04/10/2025 End Date : 06/30/2025 Submission deadline : 04/07/2025 Client Info : CO OIT Note: * Position Location: Remote * Must reside within the state of Colorado Description : Technical Writer Statement of Work: Documentation 70% This position assists in providing documentation to support the Server Administration and Sustainment Utilize available enterprise tools documenting processes. Consolidate all documentation and store in a Service Now Review existing documentation and review structure and update Monitor and follow up Procedures Create SOPs, Guidelines, How-To documentation Consolidate and centralize all of the Server Support Teams documentation. Work with Supervisors and SMEs to understand current processes and document Design and develop end-to-end processes and procedures Create Process and Procedures for Revision Control. Create and manage Playbooks and Run Books Communicate and enforce best practices Ticket Management - 25% This position follows the established OIT Change Management (RFC) process. Use established tools to track hardware and software assets. Assist with informing/sharing new documentation/information with appropriate IT groups. Review inbound tickets and assign to appropriate support personnel Monitor tickets to ensure they meet SLA requirements. Assist and documentation related to Problem Management and Root Cause Analysis. Meet with Service Now team monthly to review ticket management and review process changes Organizational and Project Commitment - 5% The position assists in implementing projects for OIT. This includes participating in team meetings and implementing project tasks and time tracking. Attend and complete all internal OIT provided training and take advantage of professional development with manager approval. Share new knowledge or skills in form of mini training sessions with the team. Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights QUALIFICATIONS: Experience with a variety of Content Management Systems Knowledge of security standards and techniques Experience with Server support is a plus Experience as a trainer is a plus. Duties and Responsibilities: Work with management team to understand requirements. Work with Subject Matter Experts to understand landscape of the environment. Create framework/format for documentation (process maps, narratives, procedures/manuals). Design must keep in mind that documents must be user-friendly, accessible and searchable by topic/area as they will be posted online. Work with IT leadership to determine the priority of documentation. Design, develop, and document end-to-end processes/procedures across organization. Create a process/procedure for revision control for the documentation post-implementation. Test documentation against standard company norms & practices to document gaps in compliance. Work with internal team to post documents to an online repository (i.e. Service Now). Provide training as necessary to team members. Design and code superior technical solutions Create and execute project work plans, revising as necessary to meet changing needs and requirements Communicate and enforce best practices from organizations such as ITIL & Six Sigma to processes. Consistently deliver high-quality services on schedule. Communicate complex information effectively to team members. Deliverables: Detailed (integrated) process maps with control points Narratives document to support process maps Searchable manuals - processes & procedures for Server Support teams Revision control process Education and Experience: A minimum of three (3) to five (5) years of experience as an IT professional which must include A minimum of t   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 152673 while calling.   Other jobs in CO: Denver (5), Fort Collins (1), Technical Writer job openings in Denver, CO Jobs List Change Management - 7132345BF Create date: 02-Feb-2024 Start date : 02/12/2024 End date : 06/30/2024 Submission deadline : 02/09/2024 Client info : OIT Note : * Position Location : Remote Description : Provides subject matter expertise for the change management necessitated by .... (This job is for - OCM Jobs in CO Denver Manager - (in Denver, CO)) Technical Writer IV - State Of Colorado Create date: 04-Jan-2024 Start date : 01/15/2024 End Date :03/15/2024 Submission deadline : 01/08/2024 Client Info :OIT Position Location : Remote Description : ------------------------------------------------------ Writes, edits and packages a variety of technical documents, including proposals, articles, b.... (This job is for - Jobs in CO Denver Consultant - (in Denver, CO))    Technical Writer job openings in other states Jobs List IA-DOM-DOIT-BA2-SOC Technical Writer (767929) Create date: 24-Jul-2025 Start Date :08/18/2025 End Date :06/30/2026 Submission Deadline :07/28/2025 Client Info: 3811 DOM-DoIT - SLFRF 24X&7 SOC Note : * Agency Interview Type : Either Web Cam or In Person Interview * Remote Description : Only submit candidat.... (This job is for - job Jobs in IA DesMoines Consultant - (in Des Moines, IA)) IA-DOM-DOIT-BA2-SOC Technical Writer (754011) Create date: 07-Jan-2025 Remote No of Submissions : 2 Start date : 02/03/2025 End Date : 02/03/2026 Submission deadline : 1/10/2025 Client Info : OCIO: Office of the Chief Information Officer Note: * Agency Interview Type: Web Cam Interview Only * The purpose of this position is to pro.... (This job is for - job Jobs in IA DesMoines Consultant - (in Des Moines, IA)) BUSINESS ANALYST CONSULTANT TECHNICAL WRITER-11444-1 Create date: 14-Nov-2024 Candidate Submission Limit Per Supplier : 2 Start date : 12/10/2024 Submission deadline : 11/21/2024 Client Info : Department of Health and Human Services Note : Q) INTERVIEW PROCESS (phone, video or in-person, how many rounds of i/vs, etc.) A) In-person or video for initial intervi.... (This job is for - job Jobs in SC Columbia Consultant - (in Columbia, SC)) NCDPS - Technical Writer- Expert (745828) Create date: 28-Aug-2024 No of submissions : 2 Start date : 09/09/2024 End date : 09/08/2025 Submission Deadline : 08/30/2024 Client info : NCDPS Note : * Agency Interview Type : Either Webcam Interview or In Person * ***This is a hybrid position. The candidate will be expected to be onsite 2-3 d.... (This job is for - job Jobs in NC Raleigh Consultant - (in Raleigh, NC)) Technical Writer 4 -131652 Create date: 11-Jun-2024 * No of submissions : 2 Start date : 07/08/2024 End date : At least 3 Years from projected start date Submission deadline : 6/17 at 3 PM CST Client info : Note: * Interviews: Virtual (Teams) with camera on * 100% Remote - Candidate must live in the US UI Jobs in ND Bismark Consultant - (in Bismark, ND))     (Consultant: Technical Writer, IT Professional, Content Management Systems, in Denver, CO)

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