Written And Verbal Communication Skills Consultant (Jobs in Denver, CO)   Requirement id 158593 Job title Consultant Job location in Denver, CO Skills required Microsoft Word, Excel, Trouble Shooting PC, Written And Verbal Communication Skills Open Date 02-Jul-2026 Close Date Job type Contract Duration 11 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Microsoft Word, Excel, Trouble Shooting PC, Written And Verbal Communication Skills Start date :7/13/2026 End Date :06/30/2027 Submission deadline :07/07/2026 Client Info : CO CDEC Note: * Position Location: Remote Description: Scope of Work Client shall be hiring one individual as an IT Support Specialist to provide technical support to both the BITS Technology team & the Child Care Automated Tracking System (CHATS) team by assisting with internal and external end-user technical support, incident management, end-user issue testing, and validation activities, and maintaining technical documentation. This position will also be responsible for maintaining Issue tracking systems, including but not limited to Salesforce Helpdesk and Jira. Responsibilities include: managing the support emails and calls from internal and external system users; updating Issue tracking systems with information from service desk reports; creating and/or providing reports to groups interested in this information; and, assigning incident work items to team members as needed. The selected individual shall be responsible for the following activities: Provides Salesforce and Salesforce third-party application support to to internal and external users on CHATS technology issues and identifies, researches, and resolves technical problems. Follows up with internal and external users, by email, phone, or webinar to gather more information to identify and solve technical problems related to the CHATS Salesforce application. Documents, tracks, and monitors technical issues to ensure a timely resolution. Submits and tracks user-reported issues in the incident management system(s) Ensure the incident is assigned the correct priority, category, and impact Validates user-reported bugs and system issues and identifies the root cause Identify when issues are beyond the scope of basic support/Tier 1 and escalate and assign the incident to the appropriate internal or external technical team resource to be worked on and tracked to ensure the work is completed. Ensures that the issues reported are documented with steps to reproduce expected outcomes, and include enough detail to easily reproduce, validate, and report to the administrator or developer to reach a resolution. Communicates with end users to inform them of known system issues and issue resolution Identifies issues/bugs that are duplicates of existing issues and creates a relationship with the parent ticket. Assists with maintaining status on work items as things move through the bug/issue life cycle. Documents issues and issue resolution to be used to update programmatic Frequently Asked Questions (FAQ) and user guides. Updates internal and external users on the status of their incident/bug requests. Adhere to and inform the standard process for issue identification and resolution Communicates to end users changes in the system, points of clarification, overall technical assistance, and updates to current processes based on issues reported and issues resolved Participates in testing and validation activities. Skills and Experience: Three years (minimum) demonstrated knowledge of and experience using: Microsoft Word, Excel, Google Suite Excellent analytical and troubleshooting skills Ability to work both independently and as part of a team Excellent verbal and written communication skills Accurate, thorough, and detail-oriented Efficient with time-sensitive projects Preferred: Three years experience with using Salesforce Customer Resource Management (CRM) and Jira Preferred: F   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 158593 while calling.   Other jobs in CO: Denver (5), Fort Collins (1),    Microsoft Word job openings in other states Jobs List PBM Business Integration Specialist (Pharmacist) (781062) Create date: 19-Nov-2025 Start date : 11/18/2025 End Date : 08/10/2026 Submission deadline : 11/25/2025 Client Info : NCDHHS-HB Note : * Agency Interview Type : Webcam Interview Only * Hybrid Description : The PBM Business Integration Specialist will serve as a member of the DHHS Me.... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC)) VSP - Sr Project Manager 2 - IN PERSON IVS ONLY (755502) Create date: 15-Jan-2025 Onsite No of Submissions : 2 Start date : 02/01/2025 End Date : 06/30/2025 Submission deadline : 1/20/2025 Client Info : VSP Note: * Agency Interview Type: In Person Only * VSP - Project Manager 2 * Interviews will be IN PERSON ONLY * ON SI.... 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